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Service Manager Certificate
Managing Acrosss the Lifecycle
Service Strategy Service Design Service Transition Service Operation Continual Service Improvement Operational Support & Analysis Planning, Protection & Optimization Release, Control & Validation Service Offerings & Agreements
Service Desk and Incident Management
ITIL Practitioner Plan and Improve - Availability Capacity ITSC
Service Level Management
Release Management
ITIL Practitioner Agree and Define - Finance SLM
Problem Management
IT Service Continuity Management
ITIL Practitioner Support and Restore - Service Desk Incident Problem
ITIL Foundation or eralier version of Foundation + Bridge Financial Management
Configuration Management
Change Management
ITIL Practitioner Release  Release and Control - Change Configuration
Capacity Management
Availability Management
ICT Infrastructure Management BCS Specialist Certificate in Business Relationship Management Certified Design Process Engineer ISO/IEC 20000 EXIN/TUV BCS Service Desk and Incident Management BCS Service Level Management Specialist
CMBD Change Analyst BSC Specialist Certificate in Problem Management BSC Specialist Certificate in Supplier Management BCS Change Management Specialist Service Catalogue


Your ITIL Credit Profile

Below are the credits earned for the ITIL qualifications you have selected:

Modules / Qualifications     Credit Value


For further information on what the above overlaps mean, please view the ITIL Credit Administration Policy area.

 

Potential Routes for Further ITIL Study

Becoming qualified in ITIL is always a wise investment for professionals working in IT Service Management. The ITIL qualification scheme offers a robust, flexible array of modules, which are all free-standing and recognized in the industry.

Candidates are free to select modules from across the scheme that will allow customization of ITIL qualifications to meet unique educational and vocational needs.

Developing an ITIL Specialism

If your objective is to focus your learning and qualification achievement in a specific areas of ITIL Best Practice or on a particular set of ITIL disciplines or processes, you can become qualified in those individual Intermediate modules which are most appropriate to your own personal learning or career objectives.

Visit the ITIL Intermediate area for more information, on developing an ITIL Specialism in targeted areas of ITIL.

Achieving ITIL Expert Level

If your objective is to reach the ITIL Expert (or Master) level of qualification, there is an overall requirement to have gained a superior and balanced knowledge of all of the ITIL best practices.

Visit the ITIL Expert area for more information on how to work towards, or apply for ITIL Expert Level.

 


Key to Diagram

OSA = Operational Support & Analysis
PPO = Planning, Protection & Optimization
RCV = Release, Control & Validation
SOA = Service Offerings & Agreements
SS = Service Strategy
SD = Service Design
ST = Service Transition
SO = Service Operation
CSI = Continual Service Improvement
ICTIM = ICT Infrastructure Management

CPDE = Certified Design Process Engineer
SDI = BCS Service Desk and Incident Management
SLMS = BCS Service Level Management Specialist
SCBRM = BCS Specialist Certificate in Business Relationship Management
SCPM = BCS Specialist Certificate in Problem Management
SCSM = BCS Specialist Certificate in Supplier Management
CMS = BCS Change Management Specialist
IPPI = ITIL Practitioner Plan & Improve - Availability Capacity ITSC
IPAD = ITIL Practitioner Agree & Define - Finance SLM
IPSR = ITIL Practitioner Support & Restore - Service Desk Incident Problem
IPRC = ITIL Practitioner Release & Control - Change Configuration Release
SDIM = Service Desk & Incident Management
SLM = Service Level Management
RM = Release Management
PM = Problem Management
IT SCM = IT Service Continuity Management
FM = Financial Management
COM = Configuration Management
CHM = Change Management
CAM = Capacity Management
AM = Availability Management