Welcome to the Official ITIL ® Website
ITIL® (the IT Infrastructure Library ® ) is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.
IT Service Management (ITSM) derives enormous benefits from a best practice approach. Because ITSM is driven both by technology and the huge range of organisational environments in which it operates, it is in a state of constant evolution. Best practice, based on expert advice and input from ITIL users is both current and practical, combining the latest thinking with sound, common sense guidance.
ITIL has recently undergone a major and important refresh project. It is supported by a comprehensive qualifications scheme, accredited training organisations, and implementation and assessment tools.
Version 3 - Find out about the ITIL V3 Qualification Scheme and the associated Credit System.
Version 2 - Information on the ITIL V2 Qualification Scheme and format of the 3 examination levels.
ITIL Accredited Training - ITIL training organisations are accredited by one of the ITIL Examination Institutes. View the full list of Examination Institutes.
