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The ITIL® Software Scheme

Introduction

Through the Office of Government Commerce (OGC), the APM Group has established an ITIL Software Scheme which allows software tool vendors to obtain endorsement for an ITIL based tool. Endorsement allows tool vendors to hold a valid Trade Mark Licence and use the Process Compliant badge.

How the scheme works

The scheme operates through Licensed Software Assessors whereby software tool vendors apply to have a tool assessed in order to obtain a recommendation.

Licensed Software Assessors are independent assessment bodies, providing recommendations to APM Group on the tools assessed. Tools will be assessed by qualified industry experts who must meet the criteria as set by APM Group.

Software tool vendors are invited to apply to any Licensed Software Assessor in order to obtain their endorsement. Please download the Tool Vendor Process Outline for more information.

Please see the Licensed Assessors page for further information.

Licensed Software Assessors assess software tools based on one of three levels: Bronze, Silver or Gold, as well as the ITIL processes that the tool claims to be compliant with. The three levels of assessment are as follows:

BRONZE:
Product has passed the assessment, but has not been purchased by a customer;

SILVER: Product has at least three "in production" customers. Proof of product order by customer is required (on letter headed paper) - values may be blanked out – stating the tool (including correct version) is deployed in production;

GOLD: Product has a least three "in production" customers that have implemented and are using the product and are happy to reference that they are using the tool to automate the assessed process in accordance with ITIL.Proof of customer implementation of the audited product from the customer (letters on letter headed paper) endorsing their use of it is required with at least one piece of user evidence. Proof should state that they have the tool (including correct version) deployed in production and they are using the tool to automate the assessed process in accordance with ITIL.

Any number of ITIL processes can be assessed and the same tool can be assessed on different levels.

Benefits to tool vendors

The ability to demonstrate quality reviewed software for compliance to ITIL V3;
Usability assurance for end users;
Use of the Process Compliant Badge.

The Process Compliant Badge

The ITIL Software Scheme offers a logo to everyone OGC awards with endorsement and subsequent Trade Mark licence. The logo incorporates the popular swirl image, along with the ITIL Trade Mark with wording to confirm that the product has been appropriately licensed by OGC.

ITIL Process Compliant Bron

ITIL Process Compliant Silv

ITIL Process Compliant Gold

Press

Peter Brooks, (FISM) Independent Consultant, has written a report on the scheme. You can download the ITIL Software Scheme Report here.

BRONZE:	Product has passed the assessment, but has not been purchased by a customer;
SILVER:	Product has at least three "in production" customers. Proof of product order by customer is required (on letter headed paper) - values may be blanked out – stating the tool (including correct version) is deployed in production;
GOLD:	Product has a least three "in production" customers that have implemented and are using the product and are happy to reference that they are using the tool to automate the assessed process in accordance with ITIL.Proof of customer implementation of the audited product from the customer (letters on letter headed paper) endorsing their use of it is required with at least one piece of user evidence. Proof should state that they have the tool (including correct version) deployed in production and they are using the tool to automate the assessed process in accordance with ITIL.