Endorsed Software Tools

Silver Level

Organisation	Tool	Processes Assessed

iET Solutions	iET ITSM 5.1	Event Management, Knowledge Management, Service Portfolio Management, Service Catalog Management, Availability Management, Release and Deployment Management

InteQ Corporation	InfraDesk 5.1	Incident Management, Problem Management, Change Management, Service Level Management, Service Asset & Configuration Management, Request Fulfilment

Marval Software Limited	MSM v 12	Availability Management, Capacity Management, Change Management, Event Management, Financial Management, Knowledge Management, Problem Management, IT Service Continuity Management, Release and Deployment Management, Service Asset and Configuration Management, Service Portfolio Management

Omninet GmbH	OMNITRACKER ITSM Center v3	Event Management, Change Management, Knowledge Management, Problem Management, Service Catalogue Management, Service Level Management