Endorsed Software Tools

The APM Group recognises the recommendations of the following ITIL based software tools:

Gold Level

Organisation	Tool	Processes Assessed

CA Inc.	CA Service Desk Manager r12.5	Incident Management, Problem Management, Change Management, Request Fulfillment, Service Asset & Configuration Management

Espiral MS (Espiral Microsistemas S.L.L)	ProactivaNET 8	Incident Management, Problem Management, Request Fulfilment, Service Asset & Configuration Management

Hewlett-Packard Company	HP Service Manager 9.30	Availability Management, Change Management, Incident Management, Knowledge Management, Problem Management, Release & Deployment Management, Request Fulfilment, Service Asset & Configuration Management, Service Catalog Management, Service Level Management, Service Portfolio Management

IBM	Tivoli Service Request Manager v 7.1	Incident Management, Problem Management, Request Fulfilment

iET Solutions	iET ITSM 5.1	Incident Management, Problem Management, Change Management, Service Level Management, Service Asset, Configuration Management and Request Fulfilment

Marval Software Limited	MSM v 12	Incident Management, Request Fulfilment, Service Catalogue Management, Service Level Management

Omninet GmbH	OMNITRACKER ITSM v 3	Incident Management, Request Fulfillment, Service Asset & Configuration Management