Endorsed Software Tools

The APM Group recognises the recommendations of the following ITIL based software tools:

Gold Level

Organisation	Tool	Processes Assessed
BMCSoftware Inc.	BMC Remedy Change Management 7.6	Change Management

BMCSoftware Inc.	BMC Service Request Management 7.6.00	Request Fulfilment

CA Inc.	CA Service Desk Manager r12.5	Incident Management, Problem Management, Change Management, Request Fulfillment, Service Asset & Configuration Management
Espiral MS (Espiral Microsistemas S.L.L)	ProactivaNET 8	Incident Management, Problem Management, Request Fulfilment, Service Asset & Configuration Management

IBM	Tivoli Service Request Manager v 7.1	Incident Management, Problem Management, Request Fulfilment

iET Solutions	iET ITSM 5.1	Incident Management, Problem Management, Change Management, Service Level Management, Service Asset, Configuration Management and Request Fulfilment

Marval Software Limited	MSM v 12	Incident Management, Request Fulfilment, Service Catalogue Management, Service Level Management

Omninet GmbH	OMNITRACKER ITSM v 3	Incident Management, Request Fulfillment, Service Asset & Configuration Management