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Endorsed Software Tools

The APM Group recognises the recommendations of the following ITIL® based software tools:

Bronze Level

Name of Organisation	Name of Tool	Processes assessed	ITIL Version
BMC Software Inc.	BMC Remedy Service Desk 7.5	Incident and Problem Management	Version 2
BMC Software Inc.	BMC Remedy Service Desk 7.6	Incident and Problem Management	Version 3
Intasoft Limited	IntaChange Enterprise Software Version 3.0	Change Management	Version 3
Easit	Easit Service Desk 4	Incident, Problem, Change, Service Level and Service Asset & Configuration Management	Version 3

Silver Level

There are currently no Software Tools assessed to Silver Level.

Gold Level

Name of Organisation	Name of Tool	Processes assessed	ITIL Version
BMC Software Inc.	BMC Remedy Service Desk 7.0	Incident and Problem Management	Version 3
CA Inc.	CA Service Desk Manager r12	Incident and Problem Management	Version 3
IBM	Tivoli Service Request Mgr  Version 7.1	Incident and Problem Management, Request Fulfilment	Version 3
ICCM Solutions	e-Service Desk Version 10.0	Incident and Problem Management	Version 3
BMC Software Inc.	BMC Remedy Service Desk 7.5	Incident and Problem Management	Version 3
BMC Software Inc.	BMC Remedy Service Desk 7.6	Incident and Problem Management	Version 3
Hewlett Packard	HP Service Manager 7.1	Incident, Problem, Change and Service Asset & Configuration Management	Version 3

The following table represents the number of assessments performed by all Licensed Software Assessors to date.

Quarter	No. of applications	No. of passes	No. of failures
April - June 2009	3	3	0
July - September 2009	4	3	1
October - December 2009	3	3	0
January - March 2010	1	1	0

 For further information about the scheme please Contact Us.