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Endorsed Software Tools

The APM Group recognises the recommendations of the following ITIL® based software tools:

Bronze Level

Name of Organisation	Name of Tool	Processes assessed	ITIL Version
BMC Software Inc.	BMC Remedy Service Desk 7.5;	Incident and Problem Management	Version 2
BMC Software Inc.	BMC Remedy Service Desk 7.5; 7.6	Incident and Problem Management	Version 3
Intasoft Limited	IntaChange Enterprise Software Version 3.0	Change Management	Version 3
Easit	Easit Service Desk 4	Incident; Problem; Change; Service Level; Service Asset & Configuration Management; Event Management; and Request Fulfilment	Version 3
Sunrise Software	Sostenuto ITSM3	Incident; Problem; Change; Knowledge; and Service Catalogue Management, Request Fulfillment; and Service Asset and Configuration Management	Version 3
GWI Software	iSupport v9.0	Incident; Problem; Change; Knowledge; and Service Asset & Configuration Management	Version 3
Wipro Limited	eHelpline Ver 3.0	Incident; Problem; Change; Knowledge and Service Level Management, Request Fulfillment	Version 3
BMC Software Inc.	BMC Service Impact Management v7.3	Event Management	Version 3
Aranda Software Corporation	Aranda Service Desk 8	Incident; Problem; Change; Knowledge; and Service Asset & Configuration Management; Request Fulfilment	Version 3
InteQ Corporation	InfraDesk 5.1	Incident; Problem; Change; Service Level; and Service Asset & Configuration Management; Request Fulfilment	Version 3

 

Silver Level

There are currently no Software Tools assessed to Silver Level.

Gold Level

Name of Organisation	Name of Tool	Processes assessed	ITIL Version
BMC Software Inc.	BMC Remedy Service Desk 7.0	Incident and Problem Management	Version 3
CA Inc.	CA Service Desk Manager r12	Incident and Problem Management	Version 3
IBM	Tivoli Service Request Mgr  Version 7.1	Incident and Problem Management; Request Fulfilment	Version 3
ICCM Solutions	e-Service Desk Version 10.0	Incident and Problem Management	Version 3
BMC Software Inc.	BMC Remedy Service Desk 7.5; 7.6	Incident and Problem Management	Version 3
Hewlett Packard	HP Service Manager 9.20 (formerly Service Manager 7.1)	Request Fulfillment; Incident; Problem; Change; Service Asset & Configuration; Service Catalog; Service Level; Knowledge and Service Portfolio Management	Version 3

The following table represents the number of assessments performed by all Licensed Software Assessors to date.

Quarter	No. of applications	No. of passes	No. of failures
April - June 2009	3	3	0
July - September 2009	4	3	1
October - December 2009	3	3	0
January - March 2010	3	3	0
April - June 2010	3	3	0
July - September 2010	2	2	0

For further information about the scheme please Contact Us.