The ITILĀ® Software Endorsement Scheme


AXELOS has established an ITIL Software Endorsement Scheme which allows software tool vendors to obtain official AXELOS endorsement of their ITIL-based tool. Endorsement allows tool vendors to hold a valid Trade Mark Licence and use the Process Compliant badge.

How the scheme works

The scheme operates through Licensed Software Assessors, independent assessment bodies comprised of qualified industry experts who meet AXELOS qualifying criteria. Software tool vendors apply to the Assessors to have a tool assessed in order to obtain official endorsement.

Software tool vendors are invited to apply to any Licensed Software Assessor in order to obtain their endorsement. Please download the Tool Vendor Process Outline for more information.

Please see the Licensed Assessors page for further information.

Licensed Software Assessors assess software tools based on one of three levels: Bronze, Silver or Gold, as well as 100% compliance to the ITIL processes that the tool claims to be compliant with. Please view further information on the Mandatory Assessment Criteria here. The three levels of assessment are as follows:

Gold Level


The product (including processes and user documentation) has at least three "in production" customers that have implemented and are using the product and are happy to reference that they are using the tool to automate the assessed process in accordance with ITIL. Proof of customer implementation of the audited product from the customer (letter-headed paper) endorsing their use is required with at least one piece of user evidence. Proof should state that they have the tool deployed in production and they are using the tool to automate the assessed process in accordance with ITIL.

Silver Level


The product (including processes and user documentation) has at least three "in production" customers. Proof of product order by customer on letter-headed paper is required (values may be blanked out) stating that the tool, including correct version, is deployed in production.

Bronze Level


The product, processes and user documentation have passed the assessment.

For the purposes of the ITIL Software Endorsement Scheme, customers are third-party customers. Any number of ITIL processes can be assessed and the same tool can be assessed on different levels.

The Process Compliant Badge

The ITIL Software Endorsement Scheme awards a logo to every tool which successfully passes the assessment and is licensed by AXELOS. The logo incorporates the popular swirl image, along with the ITIL Trade Mark with wording to confirm that the product has been appropriately licensed by AXELOS.

Benefits to tool vendors

The benefits to vendors of successfully achieving accreditation include the ability to readily demonstrate to potential customers that the product has been quality reviewed and complies with ITIL Best Practices, and to provide assurance on the usability and quality of the software tool. Plus successful vendors can use the Process Compliant Badge in their advertising and marketing material.


Peter Brooks, (FISM) Independent Consultant, has written a report on the scheme.

pdf ITIL Software Scheme Report