Intellectual Property
	Accreditation
	Examination Institutes
	Qualifications
	ITIL Qualification Scheme
	Complementary Qualifications
	Examination Languages
	ITIL Credit System
	ITIL Credit Profiler
	ITIL Examiners
	Successful Candidate Register
	Training Organisations
	Publications
	ITIL Software Scheme
	ITIL Press Office
	Best Management Practice
	Knowledge Centre
	Glossaries of Terms
	Related Links
	Register To Receive

MALC Review Stakeholder Surveys

Since its launch in January 2009, the ITIL Managing across the Lifecycle (MALC) examination has been sat by over 2,200 students worldwide. As part of APM Group's continual service improvement process, the review process for the MALC qualification began in January 2011.

We are consulting extensively with a wide range of stakeholders, including Accredited Training Organisations (ATOs), trainers, Examination Institutes (EIs), students and their sponsors, users, the ITIL examination panel and itSMF International.

As part of this consultation, we created a number of surveys, which were available in English, German and Japanese, and were used to gather stakeholders' views:

Survey Recipient	Target audience	Purpose
Students	Students who have taken the MALC exam, whether they passed or failed	To gain a qualitative assessment of the MALC qualification from students' points of view, particularly their perception of the MALC syllabus, course and exam, and to elicit any suggestions for improvement.
Students' Sponsors	The sponsors for the students working in the same organization as the students, who  recommended and / or authorized payment for the students to take the course / exam	To gain a qualitative assessment of the MALC qualification from sponsors' points of view, particularly their perception of the MALC syllabus, course and exam, and to elicit any suggestions for improvement.
ATOs	All ATOs accredited to deliver MALC whether or not they have delivered the course (yet), and other ATOs involved in the ITIL scheme	To gain a qualitative assessment of the MALC qualification from ATOs' points of view, particularly their perception of the MALC syllabus and its relationship with the course and exam, and to elicit any suggestions for improvement.
Trainers	All trainers accredited to train MALC, whether or not they have delivered the course (yet)	To gain a qualitative assessment of the MALC qualification from trainers' points of view, particularly their perception of the MALC syllabus and its relationship with the course and exam, and to elicit any suggestions for improvement.

The surveys were available in April 2011. These were online surveys with invitation to participate issued via individual EIs and the Accreditor.

The feedback gathered has now been reviewed and analysed by the Syllabus Advisory Board made up of representatives from the itSMF International, the Licensed EIs, the Examination Panel and a selection of ATOs, all of whom have been nominated to the Board by their constituencies. This board has considered all feedback and made recommendations for improvements and changes to the syllabus and other elements of the qualification.

For more information on the MALC review project view MALC Review FAQs.