MALC Review FAQs

Q: How did the MALC Syllabus Advisory Board (SAB) determine recommendations for change?

A: The Syllabus Review Board consulted widely using surveys and direct communication, and also considered other evidence such as exam performance data. The evidence was analysed to derive requirements for change, and analysis of options led to recommendations. The recommendations were justified on the basis of evidence and endorsed by the ITIL® Qualifications Board.

Q: What was the relationship between the MALC review and ITIL 2011?

A: The updated MALC syllabus and exams incorporated both the MALC review recommendations and the ITIL 2011 updates.

Q: Has the intent behind MALC changed?

A: No, the intent behind MALC has always been that it is the capstone qualification leading to ITIL Expert, at a higher level than the intermediate exams, which takes a strategic and managerial focus across the service lifecycle. This intent has been reinforced and strengthened through the changes to the MALC syllabus and exam format.

Q: Has there been any change to the format of the exam papers?

A: Yes, the exam questions are now based upon a single case study which is made available to candidates in advance of the exam. The exam duration has increased from 1.5 hours to 2 hours, and the number of questions has increased from 8 to 10.

Q: What format has been used for the exam questions?

A: The exam questions use the gradient style complex multiple-choice format. Questions are at Bloom's Level 4 and 5, and there is a balance of easy, medium and hard questions across a paper. Each question (or group of questions) is introduced with short scene-setting text.

Q: Are the exams more difficult than before?

A: No, the exams are not planned to be more difficult than previously, but are designed to be more challenging than the ITIL Intermediate (Capability and Lifecycle) exams due to the syllabus content coverage.

Q: Why does new MALC have a different format from the ITIL Intermediate exams?

A: MALC is positioned higher than the intermediate qualifications, at Bloom's levels 4-5, being the capstone which leads to the ITIL Expert qualification. It is appropriate that it should have a different format and level of difficulty due to the syllabus content coverage.