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ITIL® V3 Master Qualification

As IT Service Management grows in maturity, so too do the requirements for developing and recognizing capable individuals in the industry.

The need for increasing levels of IT Service Management knowledge and skills can be seen in the increasing number of jobs that require these skills, the emergence of ITSM academic programmes, and formal professional and career frameworks for ITSM practitioners.

The ITIL Master qualification meets these growing needs by focusing on the experienced  levels of the industry, testing the capabilities of senior IT service managers, executives and practitioners.

Focus on Practice

In an industry that values the ability to work in the real world, advanced qualifications need to test more than application to hypothetical cases.

Candidates for the ITIL Master qualification must select one or more real world situations and explain how they were able to apply their knowledge of ITIL to implement real solutions. Testing is performed by assessing a written submission describing real-world assignments, augmented by oral examination.

Target Group

The ITIL Master qualification is aimed at people that are experienced in the industry – typically, but not exclusively, senior practitioner, senior consultant, senior manager or executive, with 5 or more years' relevant experience. All candidates must hold the ITIL Expert qualification.

Curriculum

Since every candidate will have a unique range of experience, principles, methods and techniques that they choose to apply, it is not possible to define a fixed syllabus, instead, the ITIL Master qualification allows candidates to determine their own field of study based on ITIL.

A Requirements and Scope document will guide candidates through the process of defining their field of study and which elements of ITIL they can include.

Achieving the ITIL Master Qualification

The steps for achieving the qualification are:

  1. Candidates submit a Proposal describing the real life situation they intend to address and the elements of ITIL they will apply to this situation
  2. Candidates prepare and submit a Work Package for assessment
  3. Candidates attend an interview to support the Work Package assessment.

Learning Objectives

Although there is no fixed syllabus for this qualification, each candidate is expected to have an in-depth knowledge of the areas of ITIL that they have selected for inclusion in their Proposal and Work Package. Candidates are also expected to demonstrate management and planning skills in support of the areas of ITIL that they select.

Why Obtain the ITIL Master Qualification?

  • Senior ITSM practitioners and managers are better able to differentiate themselves in an industry that requires ever-increasing demonstration of competence
  • Experienced practitioners and managers can identify key areas of study and improvement as they prepare for the qualification
  • Organizations will gain value from the benefits achieved during the assignment, and can benefit from the coaching received during preparation of the Work Package
  • Organizations that have ITIL Masters working for them can claim a level of demonstrable quality, since projects in that organization were independently evaluated
  • The ITIL Master qualification can be used to differentiate candidates for senior roles

The ITIL Master qualificaiton is currently in pliot phase and further information regarding the qualification and its release date will be available later in 2010.