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ITIL V3 Intermediate Level

The ITIL Intermediate Level offers two principle streams of education; Lifecycle and Capability - each with their own series of certifications - and a final rationalization module, Managing Across the Lifecycle.

Each of the Intermediate certifications provides candidates with the knowledge, skills and competencies required to apply or manage the application of specific areas of ITIL Best Practice, in a Service Management environment.

The ITIL Lifecycle Stream

The ITIL Lifecycle Stream consists of five individual certifications, each based on one of the Service Lifecycle phases. This stream will be of interest to candidates looking to focus on the Lifecycle itself, the use of process and practice elements used within it and the management capabilities needed to deliver quality Service Management practices.

The ITIL Capability Stream

The ITIL Capability Stream consists of four individual certifications, which focus on a series of clustered process activities, their execution and use throughout specific phases of the ITIL Service Lifecycle. This stream will be of interest to candidates who wish to gain a deep level understanding of V3 processes and roles, how they are implemented and how they interact.

ITIL Managing Across the Lifecycle

The ITIL Managing Across the Lifecycle Certification completes the Intermediate stream, by focusing on the ancillary knowledge required to implement and manage the necessary skills associated with use of the Lifecycle practices. This particular module is aimed at those candidates interested in achieving ITIL V3 Expert Level, for which this module is a key requirement.

Selecting Intermediate Modules

The flexibility of the V3 scheme means that candidates can choose modules based entirely on their own individual certification requirements, which can be focused on their current / prospective job roles, or on their own personal educational objectives.

Candidates can take as few, or as many Intermediate qualifications as they require, as each of the Intermediate qualifications is recognized by the industry in their own right, and will be extremely useful to candidates based in, or working towards, a role in IT or Service Management.

Developing an ITIL Specialism

The modular structure of the Intermediate level allows candidates to focus their studies and certifications on specific, targeted areas of the ITIL Service Lifecycle; developing a specialism within a defined area or discipline as follows;

• Developing an ITIL Lifecycle Stream specialism will help candidates focus on the management aspects of IT Service Management, gaining the knoweldge and skills to coordinate all activities under a specific Service Lifecycle phase
  
• Developing an ITIL Capability Stream specialism will help candidates gain the technical level of knowledge and skills required for detailed execution and implementation of specific ITIL processes, or
  
• Candidates can also specialize in an entire Service Lifecycle phase, by selecting certifications from both streams which cover the same general processes and activitites, to gain a holistic view of an entire stage from both the a high level management and the detailed, technical perspective

As a candidates career or educational requirements shift or mature over time, they can then continue to gain useful and relevant ITIL certifications under the V3 scheme, by branching into other ITIL disciplines and Intermediate certifications, focusing on other phases or process areas within the Service Lifecyle spectrum.

ITIL Expert Level

Some individuals may also decide to use the certifications and credits they have achieved through their focused studies and supplement them with additional modules to achieve ITIL V3 Expert Level.

Please contact one of the Accredited Training Organisations (ATOs) or Examination Institutes for more information.