Intellectual Property
  Accreditation
  Examination Institutes
  Qualifications
  Training Organisations
  Publications
  ITIL Software Scheme
  International Activities
  ITIL Press Office
  Best Management Practice
  Knowledge Centre
  Glossaries of Terms
  Related Links
  Register To Receive

ITIL V3 Foundation Certificate in IT Service Management

V3FoundationpinThe Foundation Level of the ITIL Qualification Scheme focuses on providing knowledge and comprehension of the key concepts, structure, terminology and processes of ITIL.

This entry level certification offers candidates a general awareness of the key elements of the ITIL V3 Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.

Upon successful completion of the education and examination components related to this certification candidates can expect to gain knowledge and understanding in the following areas:

  • Service Management as a practice
  • Service Lifecycle
  • Key Principles and Models
  • Generic Concepts
  • Selected Processes
  • Selected Roles
  • Selected Functions
  • Technology and Architecture
  • ITIL Qualifications Scheme

    • Successful completion of the Foundation certificate also fulfils the pre-requisite entry criteria for the next level of study within the ITIL qualifications scheme, the ITIL V3 Intermediate Level.

    Target Group for the ITIL Foundation Certificate

    The ITIL Foundation Certificate in IT Service Management is primarily aimed toward the following:

    • those who require a basic understanding of the ITIL framework;
    • those who need understanding of how ITIL can be used to enhance the quality of IT service management within an organization;
    • IT professionals or others working within an organization that has adopted and adapted ITIL who need to be informed about, or contribute, to an ongoing service improvement programme.

    However ITIL certification is open to any individuals who may have an interest in the subject.

    The ITIL Foundation Certificate in IT Service Management is not intended to enable the holders of the certificate to apply the ITIL practices for Service Management without further guidance.

    Format of the ITIL Foundation Exam

    The Foundation examination tests candidates in their ability to understand the basic concepts, describe them and demonstrate basic comprehension of the ITIL practices.

    The Foundation examination consists of 40 multiple choice questions, where only one option can be correct and will be awarded a mark. The pass mark for this examination is 65% (26/40) and the exam duration is 60 minutes.

    Foundation Examination Languages

    The ITIL Foundation examination has been translated into many languages in order to meet the certification requirements of the global ITIL community.  See the Examination Languages area for a full list of languages currently available or undergoing translation.

    Further Information

    Download a copy of the syllabus for full details of the areas of study covered by the Foundation Certificate.

    Download your free sample paper to help you prepare for the Foundation Certificate, to help you prepare for the examination.

    For further information regarding the Foundation Certificate please contact your Accredited Training Organisation (ATO) or one of the Examination Institutes.