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ITIL Managing Across the Lifecycle Certification

The ITIL Managing Across the Lifecycle Certificate (MALC) certification is one of the 10 ITIL Intermediate modules available under the V3 Qualifications Scheme.  Click on the above link to download a copy of the full course syllabus.

This qualification is also the final, required module which a candidate must take prior to achieving ITIL V3 Expert Level certification.

Purpose of the Managing Across the Lifecycle Certification

When designing the ITIL V3 qualifications scheme with the Lifecycle and Capability modular scheme in mind, the ITIL V3 Examination panel created the ITIL Expert Level of certification; to recognize a candidates overall ITIL certification achievements within V3.

When defining the rules for ITIL V3 Expert Level, it became clear that the modular construct at V3 and the decision to recognize earlier ITIL and complementary certifications using the ITIL V3 Credit System, would lead to many different combinations of certification being submitted for ITIL Expert level.

It was therefore decided that a course and qualification above the Lifecycle and Capability streams would be needed to rationalize the ITIL knowledge gained through any combination of modules and provide the necessary cohesion to fully link all phases of the ITIL V3 Service Lifecycle together.

MALC was therefore created to fulfil this requirement, and ensure that all ITIL Experts achieve at least one uniform certification, testing at a consistent level.  It was also felt that the MALC module could take also impart additional, beneficial knowledge and skills which would be of great value to individuals working within the practical Service Management environment.

Content of the Managing Across the Lifecycle Certification

In taking MALC following units of earlier ITIL certification which span the full ITIL Service Lifecycle, a successful ITIL Expert candidate will not only hold a well rounded knowledge of ITIL, but they will also gain skills competencies in the following areas:

  • Introduction to IT Service Management Business and Managerial Issues
  • Managing the Planning and Implementation of IT Service Management
  • Management of Strategic Change
  • Risk Management
  • Managerial Functions
  • Understanding Organizational Challenges
  • Lifecycle Project Assessment
  • Understanding Complementary Industry Guidance

Target group for the Managing Across the Lifecycle Certification

This particular certification will be of interest to individuals:

  • who require a business and management level understanding of the ITIL V3 core Service Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation
  • seeking the ITIL V3 Expert Level in IT Service Management for which this qualification is the final mandatory module leading to the Expert certification
  • seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite
  • who have already reached ITIL Expert Level via the V3 Bridging Options available, and would like to enhance their knowledge through the areas covered by this module

Pre-requisite Entry Criteria

The following entry criteria must be met by candidates who intend to take MALC:

  1. Candidates must hold the ITIL Foundation Certificate or V2-V3 Bridge equivalent (unless they are exempt through the V3 bridging routes available)
  2. Candidates must hold 17 credits minimum (including 2 from Foundation level) from modules of ITIL certification (V3 and earlier)
  3. Candidates must attend an Accredited Training Course or Accredited equivalent

The following are also strongly recommended criteria, but not mandatory:

  • Candidates should have exposure to basic concepts and 2-4 years IT and related experience
  • Candidates should complete at least 28 hours of personal study, using the syllabus and relevant ITIL guides, prior to undertaking accredited training

Format of the Managing Across the Lifecycle Exam

The MALC examination test candidates in their ability to understand, apply, analyze and synthesise information relating to the ITIL and other business related practices covered by the module.

The examination includes 8 scenario based, gradient multiple choice questions, with four answer options which are graded according to their accuracy.

Each question is supported by a detailed scenario, which describes a specific Service Management or business related situation or problem. Based on the ITIL core guidance covered by the module and the specific detail within the scenario, candidates should attempt to select the most accurate response from the four presented, that best solves the problem posed.

Candidates who correctly identify the optimum response to the question will be awarded top marks (5); those who select either of the partially correct options will receive fewer marks (3 or 1) based on the degree of accuracy of the option, and those who select the incorrect or distracter option, which contains little or no accurate detail to solve the problem, will receive no marks (0).

The pass mark for this examination is 70% (28/40) and the exam duration is 90 minutes.

For more information, please contact one of the Accredited Training Organisations (ATOs) or one of the Examination Institutes.