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ITIL Lifecycle Stream

lifecyclepinimage The ITIL V3 Intermediate Lifecycle stream consists of five individual certifications or modules, each based on one of the ITIL Service Lifecycle phases, built around the guidance within each of the OGC core ITIL titles:

Click on any of the above links to download a copy of the syllabus, for detailed guidance on the course content.

Each module of the Lifecycle series covers an introduction to the Service Lifecycle, the principles, processes, functions and activities within that stage of the ITIL Service Management Lifecycle, along with technology and implementation considerations.

The Lifecycle modules will expose individuals to essential aspects of Management, Marketing, Operations, and Organization Management useful to appreciate the concerns of their business counterparts within a Service Management context.

Target Group for the ITIL Intermediate Lifecycle Modules

These certifications will be of interest to individuals:

who have, or are seeking a management or team leader role that requires a broader focus on the management of ITIL practice areas and their interaction across the Service Lifecycle
who work across teams or manage multiple capability areas,
who are looking to achieve a superior and well balanced knowledge of all ITIL Best Practice areas through ITIL V3 Expert Level certification, for which these modules and their accompanying credits are required
who are simply seeking a better grasp of the business fundamentals that drive the need for IT services and justify investments and who have a primary interest in ITIL from a Lifecycle stages perspective.

Pre-requisite Entry Criteria

The following entry criteria must be met by candidates who intend to take any Intermediate certifications, including any of the Lifecycle modules:

Candidates must hold the ITIL Foundation Certificate or V2-V3 Bridge equivalent
Candidates must attend an Accredited Training Course or Accredited equivalent, and

The following are also strongly recommended criteria, but not mandatory:

Candidates should have exposure to basic concepts and 2 years IT and related experience
Candidates should complete at least 21 hours of personal study, using the syllabus and relevant ITIL guides, prior to undertaking accredited training

Format of the ITIL Lifecycle Intermediate Exams

The ITIL Intermediate examinations test candidates in their ability to understand, apply and analyze a series of components related to the relevant ITIL practices covered within a specific module.

All examinations include 8 scenario based, gradient multiple choice questions, with four answer options which are graded according to their accuracy.

Each question is supported by a detailed scenario, which describes a specific Service Management or business related situation or problem. Based on the ITIL core guidance covered by the module and the specific detail within the scenario, candidates should attempt to select the most accurate response from the four presented, that best solves the problem posed by the question.

Candidates who correctly identify the optimum response to the question will be awarded top marks (5); those who select either of the partially correct options will receive fewer marks (3 or 1) based on the degree of accuracy of the option, and those who select the incorrect or distracter option, which contains little or no accurate detail to solve the problem, will receive no marks (0).

The pass mark for this examination is 70% (28/40) and the exam duration is 90 minutes.

For further information regarding the ITIL Lifecycle Certifications, please contact your Accredited Training Organisations (ATO) or one of the Examination Institutes.