Click on any of the above links to download a copy of the syllabus, for detailed guidance on the course content.
Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use. Attention to the Service Lifecycle is illustrated as part of the curriculum for these modules; however the primary focus is the process activities, execution and their use throughout the Service Lifecycle.
Each module of the Capability series covers an introduction to the Service Lifecycle, extensive detailed coverage of the processes, functions, roles and responsibilities, and activities pertaining to the specific cluster grouping, along with technology and implementation considerations.
These qualifications will be of interest to individuals:
The following entry criteria must be met by candidates who intend to take any Intermediate qualifications, including any of the Capability modules:
The following are also strongly recommended criteria, but not mandatory:
The ITIL Intermediate examinations test candidates in their ability to understand, apply and analyze a series of components related to the relevant ITIL practices covered within a specific module.
All examinations include 8 scenario based, gradient multiple choice questions, with four answer options which are graded according to their accuracy.
Each question is supported by a detailed scenario, which describes a specific Service Management or business related situation or problem. Based on the ITIL core guidance covered by the module and the specific detail within the scenario, candidates should attempt to select the most accurate response from the four presented, that best solves the problem posed.
Candidates who correctly identify the optimum response to the question will be awarded top marks (5); those who select either of the partially correct options will receive fewer marks (3 or 1) based on the degree of accuracy of the option, and those who select the incorrect or distracter option, which contains little or no accurate detail to solve the problem, will receive no marks (0).
The pass mark for this examination is 70% (28/40) and the exam duration is 90 minutes.
|Press Release: AXELOS appoints Kaimar Karu as Head of ITSM|
|Press Release: AXELOS to Develop New Cybersecurity Best Practice to Assist Global Resilience Against Cyber Attack|
|AXELOS expands senior management team with two new appointments|
|AXELOS supports ITIL® & ITSM in academia|
|CEO of AXELOS, owner of ITIL and PRINCE2 praises the strength and passion of the Global Best Practice community|
|Download ITIL® Maturity Model Self Assessment User Guide (PDF - 137Kb)|
|Download ITIL® Maturity Model (PDF - 97Kb)|
|ITIL® Maturity Model and Self-assessment Service – order now and receive discount! (PDF - 450Kb)|
|ITIL® Foundation Handbook - Finnish Translation - out now!|
|Now available - Passing your ITIL® Foundation Exam App - find out more!|