The Service Offerings and Agreements module is one of the ITIL Service Capability modules, and will be of interest to candidates wishing to gain a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact.
As with any of the Intermediate modules, there is no mandatory requirement but two to four years professional experience working in IT Service Management is highly desirable.
The Service Offerings and Agreements qualification would suit candidates in the following IT professions or areas:
We have provided this list as a guide only, and choices will depend on the candidate's individual career goals and objectives.
The modular structure of the Intermediate level allows candidates to develop an ITIL specialism. The Service Offerings and Agreements module will help you to gain the technical level of knowledge and skills required for detailed execution and implementation of specific ITIL processes.
Service Lifecycle modules which would enhance your knowledge gained from this module are:
Service Design (SD)
Service Strategy (SS)
You may also choose to use the certification and credits and supplement them with additional modules to achieve ITIL Expert Level.
Credits obtained from the Service Offerings and Agreements (SOA) qualification may not be combined with the credits obtained from the IPAD Practitioner module towards an ITIL Expert Level application due to the high level of content overlap.