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Operational Support and Analysis Qualification

The Operational Support and Analysis module is one of the ITIL Service Capability modules, and will be of interest to candidates wishing to gain a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact.

Is it right for me?

As with any of the Intermediate modules, there is no mandatory requirement but two to four years professional experience working in IT Service Management is highly desirable. 

 The Operational Support and Analysis qualification would suit candidates in the following IT professions or areas:

Configuration Manager Availability Manager System Software Applications Support IT Operations Manager

Network Control and Operation Database Administrator Problem Manager Network Support

We have provided this list as a guide only, and choices will depend on the candidate's individual career goals and objectives.

Why should I take it?

The modular structure of the Intermediate level allows candidates to develop an ITIL specialism. The Operational Support and Analysis module will help you to gain the technical level of knowledge and skills required for detailed execution and implementation of specific ITIL processes.

Lifecycle modules which would enhance your knowledge gained from this module are:
Continual Service Improvement (CSI)
Service Operation (SO)

You may also choose to use the qualification and credits and supplement them with additional modules to achieve ITIL Expert Level.

Further Information

  Operational Support and Analysis (OSA) Syllabus