The Foundation Level is the entry level qualification which offers candidates a general awareness of the key elements, concepts and terminology used in the ITIL Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.
Upon successful completion of the education and examination components related to this qualification, candidates can expect to gain a general overview, and basic knowledge and understanding of ITIL.
Successful completion of the Foundation qualification also fulfils the prerequisite entry criteria for the next level of study within the ITIL qualifications scheme, the ITIL Intermediate Level.
This qualification is primarily aimed towards:
The ITIL qualification is open to any individuals who may have an interest in the subject.
The ITIL Foundation qualification is not intended to enable the holders of the qualification to apply the ITIL practices for Service Management without further guidance.
The ITIL Foundation examination has been translated into many languages in order to meet the qualification requirements of the global ITIL community. See the Examination Languages area for a full list of languages currently available or undergoing translation.
|AXELOS eBulletin - Issue 6|
|A Better Way of Working|
|"We are all project Managers now", interview with Peter Hepworth (CEO, AXELOS) taken from the Sunday Telegraph|
|AXELOS First Round Table in Europe|
|Clarification on the roles of the Trainer / Invigilator / Marker (PDF 224Kb)|
|AXELOS is proud to sponsor the upcoming Service Desk and IT Support Show - SITS14|
|Download ITIL® Maturity Model Self Assessment User Guide (PDF - 137Kb)|
|Download ITIL® Maturity Model (PDF - 97Kb)|
|ITIL® Maturity Model and Self-assessment Service – order now and receive discount! (PDF - 450Kb)|
|ITIL® Foundation Handbook - Finnish Translation - out now!|
|Now available - Passing your ITIL® Foundation Exam App - find out more!|