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Continual Service Improvement Qualification

lifecyclepinimageThe Continual Service Improvement module is one of the ITIL Service Lifecycle modules, and will be of interest to candidates looking to focus on the use of process and practice elements used, and the management capabilities needed to deliver quality Service Management practices.

Is it right for me?

As with any of the Intermediate modules, it is recommended that candidates have exposure to basic concepts in IT and at least two years professional experience working in IT Service Management.

Why should I take it?

The modular structure of the Intermediate level allows candidate to develop an ITIL specialism. The Continual Service Improvement module will help you gain the knowledge, skills and management techniques to coordinate all activities within this Lifecycle stage.

The Operational Support and Analysis (OSA) module would enhance your knowledge gained from this module.

You may also choose to use the qualification and credits and supplement them with additional modules to achieve ITIL Expert Level.

Further Information

pdf  Continual Service Improvement (CSI) Syllabus