ITIL® V3 Foundation Syllabus Review Process

Following the launch of the ITIL V3 Foundation Certificate in IT Service Management in June 2007 and the Foundation Bridge Certificate in August 2007, it was always intended to review both syllabuses as part of APM Group's continual service improvement process.

Some of the initial concerns raised by students, Accredited Training Organisations (ATOs) and Examination Institutes (EIs) were addressed through an interim syllabus version, which was released on February 1st 2008. The full syllabus review process for the courses and certificates took place in September-November 2008 and is now complete.

This formal review involved extensive consultation with a wide range of stakeholders, including, but not limited to, Users, ATOs, Students and chapters of the itSMFI and ITIL training communities, to ensure that the syllabus meets the requirements of students, and also operational objectives in terms of scope and depth of topics covered. Stakeholders views were gathered via a number of methods, including direct consultation, questionnaire and interview.

View the ITIL V3 Foundation (and Bridge) Syllabus Review Process (pdf)

The information gathered from the market place was reviewed and analysed by a Syllabus Advisory Board, which is made up of representatives from the itSMFI, the Licensed EIs, the V3 Examination Panel and a selection of ATOs, all of which are nominated and/or elected to the Board. This panel was responsible for considering all feedback and making informed recommendations for improvements and changes to the syllabuses.

Read the Outcome of the ITIL V3 Foundation Syllabus Review (pdf), and view the summarized version of the questionnaire results (zip - 5.29MB).

Find out more about the ATO Representative Election Results.

Learn about the new ITIL V3 Foundation and Foundation Bridge Syllabuses which went live on 01 May 2009.

Read an update on the ITIL V3 Foundation and Foundation Bridge Syllabuses Review.