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Biography of Pierre Bernard
Pierre is the Manager, Product Development for Pink Elephant, responsible for the entire lifecycle of all education, consulting and publishing products offered by Pink Elephant.
With over 22 years of IT experience, the last eight with Pink Elephant, Pierre is dedicated to the improvement and growth of IT professionals and organizations. Pierre has trained all levels of ITIL certification and consulted with many organizations around the world in various most industries. Pierre has had many roles during his career; Help Desk Analyst, Technical Support, Help Desk management, Consultant, Trainer and Manager, Education Services.
Pierre has also contributed to the creation / translation of the French ITIL terminology with itSMF, was a member of the international QA team for the translation of the Service Support and Service Delivery books to French, and was a member of the international QA team for the IT Governance - A pocket guide (COBIT 3.0 and 4.0). Finally Pierre is a co-author of the IPRC Booklet to be published by Van Haren Publishing.
Pierre is a major contributor of exam questions for EXIN for all levels of ITIL certifications. Pierre Bernard is a leading ITIL expert experienced as a trainer, change facilitator, and consultant. His specialized knowledge of IT Service Management, education and learning processes combined with strong business acumen produce qualitative and measurable results for Pink Elephant's clients. Pierre holds a Bachelor of Computer Sciences from Bishops University (Lennoxville, Quebec) as well as the Manager Certificate in IT Service Management.
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