Biography of Pauline Angelico

Pauline Angelico has been in the IT industry since 1985 and in the IT & T Service Management arena since 1989. Co-founder of Itilics, a service management organization servicing Asia Pacific, Pauline has successfully contributed to the development and delivery of IT Service Management services to blue chip organizations in the Asia Pacific region. 

Well known by many IT Professionals in Asia, Pauline is well regarded in her industry amongst her peers and is a sought after speaker having delivered presentations and executive briefings not only in Australia and NZ, but also in the UK, Singapore, Hong Kong, Malaysia, Thailand, Korea, Vietnam, and Macau. 

Pauline is an examiner on the ISEB international panel and has held positions as a board member of the itSMF Australia Chapter and Director of National Events.  Pauline has trained over 2000 IT Professionals over the last 20 years and is very passionate about adding a truly international dimension to the new ITIL v3 certification scheme.  As an ITIL trainer and consultant, she has a breadth of first hand experience regarding the educational needs of IT Professionals today and into the future.  Originally from Australia, Pauline is currently based in Singapore and holds the position of Managing Director, Asia Itilics. 

Website link: www.itilics.com

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