Biography of Ivor Macfarlane

Ivor has been involved with IT Service Management Best Practice since 1989, and has long been a major contributor to the development of IT Service Management Best Practice, both the ITIL and BSi material. His authoring credits include ITIL books, form version 1 through to the current V3 project, BSi's service management publications and the itSMF pocketbook and dictionary.

He is actively involved with itSMF, has filled many roles for itSMF UK, currently represents UK on itSMF's international committee and is a member of the itSMF international executive committee, with special responsibility for publications and ITSM development.

Ivor is now an IT Service Management Consultant and Trainer, delivering training and seminars in many countries, across 5 continents in recent years and remains totally committed to promoting and supporting IT service management. He is a strong advocate of the need for internationalisation of ITIL, to be supported by locally appropriate qualifications, reflecting local culture and language. As well as training he has delivered consultancy and ITSM assessments assignments in Europe and USA.

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