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ITIL v3 Examiners
Colin Rudd
Director, IT Enterprise Management Services Ltd. - United Kingdom
Colin has worked in the IT industry for over 35 years.Colin was involved as a lead author in the development of Versions 1, 2 and 3 and was responsible for the design of the ITIL Version 2 framework.
Kevin Holland
Head of Service Quality Improvement, NHS National IT Programme - United Kingdom
Kevin's career started in IT with a computer science degree which progressed into IT Service Management. Kevin speaks at events, reviews new publications, and takes an active role in examination boards and standards working parties.
John Sansbury
SKS Solutions - United Kingdom
John has negotiated SLAs for London Electricity and managed capacity and designed chargeback systems for Philips. He has conducted numerous global ITIL consulting engagements and been an Examiner since 1996. John is also the Secretary and Founder of the Classic Corvette Club UK.
Stuart Rance
Hewlett Packard - United Kingdom
Stuart delivers many services, including service management and security assessments, designing and managing improvements, and developing and delivering training. Stuart is a Fellow of the British Computer Society, the Institute of Service Management, is co-author of the ITIL V3 Glossary and itSMF Pocket Guides.
Ron. B. Palmer
Founder and President, Gulf Stream Press - United States
Author, trainer, and speaker – helped develop MOF, co-founded a graduate program in Service Management at the University of Dallas, is an active member of the itSMF Academic Committee.Ron also speaks on IT Service Management topics.
Phil 'Monty' Montanaro
Service Delivery Executive, EDS - United Kingdom
Phil has worked in IT for 32 years; 20 with the Ministry of Defence, 12 for EDS. Having fulfilled various roles in Programming, Systems Analysis, Mainframe Operations and Data Centre Management, Monty then settled on a career in Service Management.
Theresa Wright
Senior Service Management Consultant, Computacenter - United Kingdom
Theresa specialises in the pragmatic application of ITIL and ISO/IEC 20000 Best Practice to meet customer needs and business challenges. Theresa is a member of the ISEB Examination Panel for the ITIL Managers Certificate and the itSMF ISO/IEC 20000 Examination Panel.
Steve Pratt
Parity Training - United Kingdom
Steve started his IT career serving in the Armed Forces, supporting UN operations in Bosnia and Angola. Steve has since worked in many Public and Private sector roles within the IT Service industry.Steve is a member of the itSMF-UK Qualifications and Certifications ESC.
Paul Wigzel
Parity Training- United Kingdom
Paul offers a wide variety of experience having worked in retail, further education and IT. His experience in all levels of management ensures a full practical understanding of the Service Lifecycle.
Ashley Hanna
Hewlett Packard - United Kingdom
Ashley co-authored ITIL v2, itSMF publications, MOF and the ITIL v3 Glossary. Ashley is a Fellow of the Institute of Service Management, and a board member of itSMF-UK.As Chair of the Publications Committee, Ashley represents the UK on itSMF International's Publications Committee.
Christine Welsh
Fujitsu - United Kingdom
Christine has been delivering complex ITIL Services to large Government and Private Sector customers since 1990. She gained her red badge in 1994 and recently became a council member of the Institute of IT Service Management which focuses on the professionalism of IT Service Managers.
Michelle Hales
Training Director and Consultant, ConnectSphere - United Kingdom
Michelle is a member of the Institute of Service Management and recently contributed to the V3 Service Transition book. Michelle has 20yrs experience managing large Support teams; however her passion is for training and contributing to ITIL and ISO/IEC 20000's success.
Lou Hunnebeck
Third Sky, Inc. - United States
With over 20 years experience in process consulting, training and Service Management systems consulting,Lou is now Third Sky Inc.'s VP of ITSM Vision and Strategy. Lou served on the public QA team for V3 and speaks regularly at industry events.
Aslak Ege
Det Norske Veritas (DNV) - Norway
Aslak is a Senior Management Consultant with Det Norske Veritas (DNV). He has substantial experience with user support and IT operations, and specializes in ITSM, Enterprise Architecture and Risk Management. Originally from Norway, Aslak is currently based in London.
Larry Wellington
BMC Software - United States
Larry has over 35years IT experience in many aspects of IT, including design and development of commercial applications, working as a Service Desk Manager and Data Center Manager, and is now a consultant and teacher in IT Service Management.
Daniel Breston
Breston-IT Limited - United Kingdom
Daniel has over 25years of IT Service Management experience working globally for large financial institutions.He is a Business Continuity IT Specialist, an Accredited BCS Trainer, a Board member of Institute of Service Management and consults against all aspects of ITIL and ISO/IEC 20000.
Gary Case
Pink Elephant - United States
Gary is co-author of ITIL V3's Continual Service Improvement and has more than 30 years of experience.Gary specializes in providing strategic Process Consulting, Business Alignment, Project Management, and Training across all industries.He also presents ITSM and ITIL-related sessions at major events worldwide.
Maggie Kneller
Chairman, itSMF UK - United Kingdom
Maggie has worked as an IT practitioner and manager in large corporate organisations for 30 years, focusing on service management and delivery. She is a Fellow of the IoSM and a member of BCS council. She has been an ITIL examiner since 1995.
Vladimír Kufner
Hewlett-Packard C&I - Czech Republic
Vladimír is an ITSM lead and accredited ISEB trainer for ITIL V2/3. He participated on ITIL Refresh and Q&A ITIL V2 revisions. One of founders of itSMF CZ (deputy chairman 2007). He participated on translation of Czech ITIL Glossary and Introduction Pocket Guides.
Peter Farenden
ITILplus Ltd – United Kingdom
Peter has over 25 years experience in IT and engineering. This includes practical experience of implementing and managing all Service Management disciplines gained through the delivery and support of many IT services. Peter has been specialising in Service Management training and consultancy for the last 7 years.
Candace Tarin
Candace is a contributing author to ITIL best practices, articles, industry white papers and was a member of the ITIL V3 refresh project. She is heavily submersed in the development of the V3 Complimentary Guidance and a contributing author to upcoming publications for the V3 library.
Donna Knapp
Curriculum Development Manager, ITSM Academy – United States
Donna has over twenty years experience in the IT industry working as a service management practitioner, consultant and trainer. She is the author of two college textbooks that focus on the Service Desk and speaks regularly at ITSM industry events.
Pascal Geschwind
Luxemburg
After a long career in application development where he eventually became Head of internal software development for a major European broadcasting company, Pascal is acting as ITIL trainer and consultant after obtaining the EXIN Manager's Certificate in IT Service Management and the APMG ITIL V3 Managers Bridge Certificate.
Claire Agutter
Head of Online Education, ITIL Training Zone
Claire is an experienced lecturer and consultant, and a member of both the ISEB and APMG exam panels. Through her online company, ITIL Training Zone, she is looking to broaden the CBT ITIL education portfolio and make ITIL education available to emerging markets.
Mike Baker
Principal Service Management Consultant, Fox IT – United Kingdom
Mike sat the first ever ISEB foundation examination (and holds certificate number 007). He has had operational experience in the financial and retail sectors and is a very experienced consultant and trainer. Mike is also an active member of ISEB and itSMF.
Shirley Lacy
Director, ConnectSphere - United Kingdom
Shirley is co-author of ITIL V3's Service Transition. She has a wealth of service management experience and specialises in strategic, consulting, training and implementation services. She is the ISO UK Principal Expert for developing IT service management and assessment standards, ISO/IEC 20000 and ISO/IEC15504. She presents at events around the world.
Finbarr Callan
Consultant/Lecturer, Axios Systems plc - United Kingdom
Richard Stone
Trainer/Consultant, Fox IT, - United Kingdom
Richard has IT experience in technical and management roles stretching back to 1974. His experience in the field of formal Service Management extends back to 1991 and he has played a significant part in the development of Fox IT's Service Management consultancy and training offerings.
