Biography of David Cannon

David is internationally recognized as a leader in IT Service Management.  He has more than 15 years experience in IT Service Management and is a Fellow of the Institute of Service Management - the highest level of professional achievement in this field.

He has provided training and consulting services to virtually every industry sector and at every level of management.  He was also a key figure in establishing the IT Service Management industry in South Africa and the USA, both by establishing successful businesses and through his involvement in the itSMF.  He was the founder of the itSMF South Africa, and a founder and director of the itSMF International.  He is currently on the itSMF USA Board.

David has also participated in the ongoing development of the IT Infrastructure Library (ITIL) and the Microsoft Operations Framework (MOF).  Most recently he has co-authored the Service Operation book for ITIL v3.

His current role is ITSM Practice Principal within Hewlett-Packard, where he is responsible for establishing, building and supporting IT Service Management practices in Asia, the USA and Latin America.

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