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Biography of Ashley Hanna

Ashley has contributed as an author to ITIL v2, itSMF publications, Microsoft's Operations Framework (MOF), and most recently as co-author of the ITIL v3 Glossary of Terms, Definitions and Acronyms. He also took part in the development of the itSMF ISO/IEC 20000 Certification and Qualification Schemes and is a member of the BSI committee responsible for providing input to ISO/IEC 20000 directions and future development.

Ashley is a Fellow of the Institute of Service Management, and an active member of itSMF. He is a board member of itSMF UK in his role as Chair of the Publications Committee, and represents the UK on itSMF International's Publications Committee.

 

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