Complementary Qualifications

Qualification

 Qualification Overview

Credit Value

 Problem Analyst

This APMG-International qualification helps candidates understand how to prevent problems and resulting incidents from happening, eliminate recurring incidents and minimize the impact of incidents that cannot be prevented within an IT service environment.  Problem Analyst gives candidates the knowledge to manage, review and action problems in line with defined ITIL processes. A practical, role based certification for those who already have ITIL Foundation.

 1.5 credits

 Lean IT

 This APMG-International qualification helps organizations focus on building a customer and value-oriented culture in which managers and employees engage in removing waste, inflexibility and variability from the organization and its services.  Aimed at IT professionals with a focus on management and improvement of IT services, Lean IT is applicable to all organizations with IT operations in any industry and sector. Many organizations have adopted Lean IT in order to increase customer satisfaction and to achieve greater strategic and financial value.

 0.5 credits

 ISO/IEC 20000

This APMG-International certificate is based on an IT standard that allows companies to demonstrate excellence and prove best practice in IT management. The standard ensures companies can achieve evidence-based benchmarks to continuously improve their delivery of IT services. The adoption of ISO 20000 has grown rapidly in the international arena of IT service providers and it has become a competitive differentiator for delivery of IT services.

 Foundation/Auditor
1 credit each

Practitioner
1.5 credits

ICT Infrastructure Management (ICTIM)

This BCS-ISEB certificate is based on the ITIL best practice guide ICT Infrastructure Management. Successful achievement of the Certificate will enable candidates to demonstrate knowledge and application of the processes required to manage an ICT Infrastructure, and define the interfaces and dependencies with all other areas involved in the specification, design, development, support, delivery and continuous improvement of ICT services.

3.5 credits

NOTE: this qualification is no longer available

Service Catalogue

This APMG-International certification and associated course is aimed at those with an ITIL Foundation certificate (or above) who have an interest in learning more about how a Service Catalogue could benefit their business, and specifically looks at ways to control demand, publish and track service pricing and cost and automate service request management and fulfillment.

1.5 credits

Foundation Certificate in ITSM according to ISO/IEC20000

The EXIN and Tuev-Sued Foundation Certificate in ITSM according to ISO/IEC 20000 demonstrates a student's understanding of the core principles, processes and practices of a quality approach to IT Service Management based on the international standard for IT service provision. The 'IT Service Management according to ISO/IEC 20000' program focuses on the role of people and their activities in achieving quality of IT services and processes.

1.0 credits

Certified Process Design Engineer (CPDE)

This LCS certification will impart, test and validate knowledge on best practices in the assessment, design, implementation, integration and management of IT Service Management processes. The knowledge obtained applies to every Service Management framework, standard and maturity model.

1.5 credits

BCS Specialist Qualifications

The BCS-ISEB Specialist Qualifications in IT Service Management focus on a single IT Service Management job role and provide detailed knowledge and information on how each particular job role operates within an organisation. They embrace a broad range of industry good practice including ITIL, COBIT®, ISO/IEC 20000, SFIA/SFIA plus - enabling job specific skill development.

The following Specialist Certificates are available:

• Specialist Certificate in Service Desk and Incident Management
• Specialist Certificate in Change Management
• Specialist Certificate in Service Level Management
• Specialist Certificate in Business Relationship Management
• Specialist Certificate in Problem Management
• Specialist Certificate in Supplier Management

Each holds
1.5 credits

Configuration Management Database

This  APMG-International certification is aimed at those interested in learning more about how a CMDB could benefit their business, and specifically looks at ways to identify, control report, audit and verify service assets and CIs. It provides a logical model of IT services, linking services to business processes and supporting identification of service improvement opportunities.

1.5
credits

 Change Analyst

This APMG-International qualification helps candidates understand the practical implication of change within an IT service environment.  Change Analyst gives candidates the knowledge and confidence to assess, authorize and manage changes. They will gain an understanding of how to develop business cases for changes and will have an insight into how to get approval for proposed changes. A practical, role based certification for those who already have ITIL Foundation.

1.5
credits