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Complementary Qualifications

The ITIL Version 3 (V3) qualifications scheme recognizes supplementary certifications which link and "add value" to ITIL V3 Best Practice and the V3 certification portfolio, under the ITIL Complementary Qualifications Scheme.

Under this scheme, any of the licensed Examination Institutes may submit a qualification for assessment and recognition, which meets the following criteria:

• addresses areas within the ITIL V3 Core or Complementary publications or other publicly available ITSM related or relevant publications (books, standards, papers etc)
• is not covered by other ITIL V3 Core qualifications or
• covers existing areas of ITIL V3 Core qualifications with a new focus

Depending on their format and relevance, those qualifications which are endorsed will be awarded a credit value, which recognizes the alignment to V3 and can be used by candidates who successfully achieve the certification towards the ITIL V3 Expert Level of certification.

Complementary Qualifications Listing

The following certifications have been endorsed as Complementary and earn the following number of credits:

ICT Infrastructure Management (ICTIM)

This BCS-ISEB qualification holds 3.5 credits under the V3 scheme.

This certificate is based on the ITIL best practice guide ICT Infrastructure Management. Successful achievement of the Certificate will enable candidates to demonstrate knowledge and application of the processes required to manage an ICT Infrastructure, and define the interfaces and dependencies with all other areas involved in the specification, design, development, support, delivery and continuous improvement of ICT services.

For more information, please see the BCS-ISEB website.

Service Catalogue

This APMG-International qualification holds 1.5 credits under the V3 scheme.

The certification and associated course is aimed at those with an ITIL Foundation certificate (or above) who have an interest in learning more about how a Service Catalogue could benefit their business, and specifically looks at ways to control demand, publish and track service pricing and cost and automate service request management and fulfillment.

For more information, please see the APMG-International website.

Foundation IT Service Management according to ISO/IEC 20000

This EXIN/TÜV SÜD Akademie certification holds 1.0 credits under the V3 scheme.

The Foundation Certificate in ITSM according to ISO/IEC 20000 demonstrates a student's understanding of the core principles, processes and practices of a quality approach to IT Service Management based on the international standard for IT service provision. The 'IT Service Management according to ISO/IEC 20000' program focuses on the role of people and their activities in achieving quality of IT services and processes.

For more information, please see the EXIN or TÜV SÜD websites.

Certified Process Design Engineer (CPDE)

This Loyalist Certification Services qualification holds 1.5 credits under the V3 scheme.

This certification will impart, test and validate knowledge on best practices in the assessment, design, implementation, integration and management of IT Service Management processes. The knowledge obtained applies to every Service Management framework, standard and maturity model.

For more information, please see the Loyalist Certification Services website.


For further information on the use of complementary qualifications and credits under the V3 scheme, please see the ITIL V3 Credit System area.