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Complementary Qualifications

Recognized Complementary QualificationThe ITIL qualifications scheme recognizes certifications which link and "add value" to ITIL V3 Best Practices and the current certification portfolio.  These certifications are recognized under the ITIL Complementary Qualifications Scheme.

This scheme allows any of the licensed Examination Institutes to submit a qualification for assessment and recognition, as long as it meets the following criteria:

  • addresses areas within the ITIL V3 Core or Complementary publications or other publicly available ITSM related or relevant publications (books, standards, papers etc)
  • is not covered by other ITIL V3 Core qualifications or
  • covers existing areas of ITIL V3 Core qualifications with a new focus

Those qualifications which are endorsed will be awarded a credit value, which recognizes the alignment to V3.

Candidates who successfully achieve recognized complementary certifications can then use the credits gained (up to a maximum of 6 credits total) from complementary certifications towards the ITIL V3 Expert Level of certification.


Complementary Qualifications Listing

The following certifications have been endorsed as Complementary and earn the following number of credits:

Qualification

 Qualification Overview

Credit Value

ICT Infrastructure Management (ICTIM)

This BCS-ISEB certificate is based on the ITIL best practice guide ICT Infrastructure Management. Successful achievement of the Certificate will enable candidates to demonstrate knowledge and application of the processes required to manage an ICT Infrastructure, and define the interfaces and dependencies with all other areas involved in the specification, design, development, support, delivery and continuous improvement of ICT services.

3.5 credits

Service Catalogue

This APMG-International certification and associated course is aimed at those with an ITIL Foundation certificate (or above) who have an interest in learning more about how a Service Catalogue could benefit their business, and specifically looks at ways to control demand, publish and track service pricing and cost and automate service request management and fulfillment.

1.5 credits

Foundation Certificate in ITSM according to ISO/IEC20000

The EXIN and Tuev-Sued Foundation Certificate in ITSM according to ISO/IEC 20000 demonstrates a student's understanding of the core principles, processes and practices of a quality approach to IT Service Management based on the international standard for IT service provision. The 'IT Service Management according to ISO/IEC 20000' program focuses on the role of people and their activities in achieving quality of IT services and processes.

1.0 credits

Certified Process Design Engineer (CPDE)

This LCS certification will impart, test and validate knowledge on best practices in the assessment, design, implementation, integration and management of IT Service Management processes. The knowledge obtained applies to every Service Management framework, standard and maturity model.

1.5 credits

BCS Specialist Qualifications

The BCS-ISEB Specialist Qualifications in IT Service Management focus on a single IT Service Management job role and provide detailed knowledge and information on how each particular job role operates within an organisation. They embrace a broad range of industry good practice including ITIL, COBIT®, ISO/IEC 20000, SFIA/SFIAplus – enabling job specific skill development.

The following Specialist Certificates are available:

  • Specialist Certificate in Service Desk and Incident Management
  • Specialist Certificate in Change Management
  • Specialist Certificate in Service Level Management
  • Specialist Certificate in Business Relationship Management
  • Specialist Certificate in Problem Management
  • Specialist Certificate in Supplier Management

Each holds
1.5 credits

Configuration Management Database

 This  APMG-International certification is aimed at those interested in learning more about how a CMDB could benefit their business, and specifically looks at ways to identify, control report, audit and verify service assets and CIs. It provides a logical model of IT services, linking services to business processes and supporting identification of service improvement opportunities.

1.5
credits

 Change Analyst

 This APMG-International qualification helps candidates understand the practical implication of change within an IT service environment.  Change Analyst gives candidates the knowledge and confidence to assess, authorize and manage changes. They will gain an understanding of how to develop business cases for changes and will have an insight into how to get approval for proposed changes. A practical, role based certification for those who already have ITIL Foundation.  

1.5
credits

Further Information

For further information on the use of complementary qualifications and their associated credits under the ITIL scheme, please see the ITIL V3 Credit System area.

COBIT is a registered trademark of the Information Systems Audit and Control Association (ISACA) and the IT Governance Institute.