ITIL V3 Qualification Scheme

The ITIL Qualification Scheme uses a system that enables an individual to gain credits for each exam they take. For a full, definitive explanation of the Version 3 qualification scheme and credit system, please download the ITIL V3 Qualification Scheme (pdf).

Once candidates have accumulated a sufficient number of credits they can be awarded the ITIL Expert in IT Service Management.

There are four levels within the scheme:

• Foundation Level
• Intermediate Level (Lifecycle Stream & Capability Stream)
• ITIL Expert
• ITIL Master.

The diagram to the right shows the structure of qualifications within the Version 3 scheme. Click the image to enlarge.

Foundation Level

The Foundation Level focuses on knowledge and comprehension to provide a good grounding in the key concept, terminology and processes of ITIL.

Foundation Examination Languages

The ITIL v3 Foundation examination is now available in the following languages:

• English
• French 
• German
• Danish

For information regarding their availability, please contact your training provider or one of the Examination Institutes.

Translation of examination questions continues in the above languages for the Foundation Bridge examination, which should be available shortly.

Translation of the Foundation and the Foundation Bridge examination is also underway in the following languages:

• European Spanish
• Brazilian Portuguese
• Italian
• Japanese
• Swedish

For more information or copies of the latest translated v3 glossaries, please visit the Best Management Practice website.

Intermediate Level

There are two streams in the intermediate level. Both assess an individual's comprehension and application of the concepts of ITIL. Candidates are able to take units from either of the intermediate streams, which give them credits towards the diploma.

• Intermediate Lifecycle Stream - 5 individual certificates built around the five core OGC books: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
  
• Intermediate Capability Stream - 4 individual certificates loosely based on the current V2 offerings but broader in scope in line with the updated V3 content.

ITIL Expert

To achieve the ITIL Expert in IT Service Management, candidates must successfully complete, in addition to the Foundation Level, a number of intermediate units and the Managing Through The Lifecycle capstone course. This course brings together the full essence of a Lifecycle approach to service management, and consolidates the knowledge gained across the qualification scheme.

ITIL Master

This level of the qualification will assess an individual's ability to apply and analyse the ITIL concepts in new areas. This higher level qualification is currently under development.

Current Syllabuses

• Interim ITIL Foundation Certificate Syllabus
• ITIL V3 Foundation Bridging Course Syllabus
• ITIL V3 Managers Bridge Course Syllabus
• Operational Support and Analysis Certificate Syllabus
• Release, Control and Validation Certificate Syllabus
• Service Design Certificate Syllabus
• Service Offerings and Agreements Certificate Syllabus
• Service Operation Certificate Syllabus
• Service Transition Certificate Syllabus

The ITIL V3 Credit System and The Relationship Between V3 and V2

Find out more about the ITIL V3 Credit System and The Relationship Between V3 & V2.

Find out more about the ITIL V2 Qualification Scheme.