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You are here: Publications > Publication Acknowledgements
Thanks are due to all of those that contributed to ITIL 2011, and also to those that worked on the 2007 editions upon which the updated editions are based.
Please click the following link for ITIL 2007 Edition Acknowledgements.
| David Cannon (HP) | ITIL Service Strategy |
| Lou Hunnebeck (Third Sky) | ITIL Service Design |
| Randy Steinberg (Migration Technologies, Inc.) | ITIL Service Operation |
| Stuart Rance (HP) | ITIL Service Transition |
| Vernon Lloyd (Fox iT) |
ITIL Continual Service Improvement |
Authoring Team
David Cannon (HP), Lou Hunnebeck (Third Sky), Vernon Lloyd (Fox IT), Anthony T. Orr (BMC Software), Stuart Rance (HP), and Randy Steinberg (Migration Technologies Inc.).
| Shirley Lacy (ConnectSphere) | Project mentor |
| Ashley Hanna (HP) |
Technical continuity editor |
| David Wheeldon (David Wheeldon IT Service Management) | ITIL Service Strategy and Continual Service Improvement |
| Colin Rudd (IT Enterprise Management Services Ltd (ITEMS)) | ITIL Service Design, ITIL Service Transition and ITIL Continual Service Improvement |
Members of the project governance team included:
Jessica Barry, APM Group, project assurance (examinations); Marianna Billington, itSMFI, senior user; Emily Egle, TSO, team manager; Janine Eves, TSO, senior supplier; Phil Hearsum, Cabinet Office, project assurance (quality); Tony Jackson, TSO, project manager; Paul Martini, itSMFI, senior user; Richard Pharro, APM Group, senior supplier; Frances Scarff, Cabinet Office, project executive; Rob Stroud, itSMFI, senior user; Sharon Taylor, Aspect Group Inc., adviser to the project board (technical) and the ATO sub-group, adviser to the project board (training).
The individuals that made up the ATO sub-group at the time of publication included:
Markus Bause, Serview; Neil Broadhead, ProActive Services; Ian Clark, Pink Elephant; Nasser El-Batal, Ahead Technology; Kalpesh Gour, QAI Global; Jayne Groll, ITSM Academy; Michael Imhoff Nielsen, IBM; Johnny Jensen, SOS Forum; Kirsten Lora, Global Knowledge; David Nichols, ITSM Solutions; David Nyman, BiTA Service Management; Jeff Payne, QA; Harold Petersen, Lucid IT; Roger Purdie, Quintica; Nicola Reeves, HP; Francis Ronez, Axios Systems; Mart Rovers, InterProm USA Corp.;; Mimi Struck, Multithreads; Terry Vyas, BMC.
The change advisory board (CAB) spent considerable time and effort reviewing all the comments submitted through the change control log and their hard work was essential to this project. Members of the CAB involved in this review included:
David Cannon, Emily Egle, David Favelle, Ashley Hanna, Kevin Holland, Stuart Rance, Frances Scarff and Sharon Taylor.
Once authors and mentors were selected for the 2011 update, a revised CAB was appointed and now includes:
Emily Egle, David Favelle, Phil Hearsum, Kevin Holland and Frances Scarff.
ITIL Service Strategy: The author would specifically like to thank Greg Morrison of Progressive Insurance for his assistance, and Rob England for his presentation on governance at the 2010 itSMF New Zealand conference.
ITIL Service Strategy: Claire Agutter, IT Training Zone; Ernest R. Brewster, Independent; David M. Brink, Solutions3; Jeroen Bronkhorst, HP; Tony Brough, DHL Supply Chain; Janaki Chakravarthy, Independent; Collin Chan, Dell Inc.; Christiane Chung Ah Pong, NCS Pte Ltd, Singapore; Federico Corradi, Cogitek; Catalin Danila, ITAcademy; Michael Davies, ProActive Services Pty Ltd; James Doss, BAE Systems, Inc.; Jenny Dugmore, Service Matters; Frank Eggert, MATERNA GmbH; David Favelle, UXC Consulting/Lucid IT; Ryan Fraser, HP; Ian Head, Gartner Inc; Björn Hinrichs, SERVIEW GmbH; Kevin Holland, NHS Connecting for Health; Steve Ingall, iCore-ltd; Andreas Knaus, santix AG; Maggie Kneller; Brad Laatsch, HP; Chandrika Labru, Tata Consultancy Services; Reginald Lo, Third Sky; Hank Marquis, Lowe’s Companies Inc.; Jane McNamara, Lilliard Associates Ltd; Christian F. Nissen, CFN People; Dalibor Petrovic, Deloitte & Touche LLP, Canada; Judit Pongracz, ITeal Consulting; Noel Scott, Symantec; Joy Shewring, JS Project Services Ltd; Arun Simha, L-3 Communications STRATIS; John A. Sowerby, DP DHL IT Services; Thorsten Steiling, EJOT Holding GmbH & Co. KG; Helen Sussex, Logica; J.R. Tietsort, Micron Technology; Steve Tremblay, Excelsa Technologies Consulting Inc.; Ken Turbitt, Service Management Consultancy (SMCG) Ltd; John Windebank, Oracle Corporation
ITIL Service Design: Claire Agutter, IT Training Zone; Nick Bakker, Getronics Consulting; Ernest R. Brewster, Independent; David M. Brink, Solutions3; Jeroen Bronkhorst, HP; Tony Brough, DHL Supply Chain; Karen Brusch, itSMF Service Level Management SIG; Alison Cartlidge, Steria; Janaki Chakravarthy, Independent; Christiane Chung Ah Pong, NCS Pte Ltd, Singapore; Federico Corradi, Cogitek; Michelle Davids, Pink Elephant South Africa; Narinder Dua; Jenny Dugmore, Service Matters; Frank Eggert, MATERNA GmbH; David Favelle, UXC Consulting/Lucid IT; Carlos Fernandez-Baladron, Independent; Thomas Fischer, Danish Agency for Governmental IT; Ryan Fraser, HP; Sandeep Gondhalekar, Quint Wellington Redwood; James R. Haustein, Cornell University; Kevin Holland, NHS Connecting for Health; Michael Imhoff, Nielsen IBM; Steve Ingall, iCore-ltd; James F. Kerrigan, Independent; Brad Laatsch, HP; Chandrika Labru, Tata Consultancy Services; Brenda Langworthy Peery, Tractare Ltd; Reginald Lo, Third Sky; Jane McNamara, Lilliard Associates Ltd; Judit Pongracz, ITeal Consulting; Anju Saxena, Tata Consultancy Services; Noel Scott, Symantec; Arun Simha, L-3 Communications STRATIS; Helen Sussex, Logica; J.R. Tietsort, Micron Technology; Ken Turbitt, Service Management Consultancy (SMCG) Ltd; Theresa Wright, Computacenter (UK) Ltd; Rob Young, Fox IT
ITIL Service Transition: Claire Agutter, IT Training Zone; Niels Backx, Quint Wellington Redwood; Ernest R. Brewster, Independent; David M. Brink, Solutions3; Jeroen Bronkhorst, HP; Tony Brough, DHL Supply Chain; Erin Casteel, Veridity Pty Ltd; Janaki Chakravarthy, Independent; Christiane Chung Ah Pong, NCS Pte Ltd, Singapore; Patrick Connelly, Gartner Consulting; Barry Corless, Global Knowledge; Federico Corradi, Cogitek; Jenny Dugmore, Service Matters; Frank Eggert, MATERNA GmbH; Robert Falkowitz, Concentric Circle Consulting; David Favelle, UXC Consulting/Lucid IT; Ryan Fraser, HP; Anne Goddard, Goddard Service Management Consulting; Vawns Guest, Pink Elephant; Kevin Holland, NHS Connecting for Health; Steve Ingall, iCore-ltd; Randy Johnson, IBM; George Kinnear, The Grey Matters Education Ltd; Brad Laatsch, HP; Chandrika Labru, Tata Consultancy Services; Zoe Lambert, HP; Reginald Lo, Third Sky; Jane McNamara, Lilliard Associates Ltd; Jeroen Moolhuijsen, Getronics Consulting; Judit Pongracz, ITeal Consulting; Arvind Raman, Infosys Technologies Ltd.; Peter Ravnholt, UXC Consulting/Lucid IT; Claudio Schicht, Independent; Noel Scott, Symantec; Arun Simha, L-3 Communications STRATIS; Hon P Suen, The Hong Kong Jockey Club; Helen Sussex, Logica; J.R. Tietsort, Micron Technology; Claudia Tropp, Technology Partners International, Inc.; Ken Turbitt, Service Management Consultancy (SMCG) Ltd; Deborah Wagner, Booz Allen Hamilton; Chuck Wysocki, McKesson Corporation
ITIL Service Operation: Claire Agutter, IT Training Zone; Valerie Arraj, Compliance Process Partners; Ernest R. Brewster, Independent; David M. Brink, Solutions3; Jeroen Bronkhorst, HP; Tony Brough, DHL Supply Chain; Janaki Chakravarthy, Independent; Christiane Chung Ah Pong, NCS Pte Ltd, Singapore; Mauricio Corona, Pink Elephant and La Salle University; Federico Corradi, Cogitek; Kevin Dorsey, Kaiser Permanente; Jenny Dugmore, Service Matters; Frank Eggert, MATERNA GmbH; David Favelle, UXC Consulting/Lucid IT; Karen Ferris, Macanta Consulting Pty Ltd; Mark Flynn, Felix Maldo Ltd; Ryan Fraser, HP; Kerry Gilmore, Pink Elephant Malaysia; Genevieve Goris, HP Enterprise Services; Detlef Gross, procise GmbH; Horacio Gutiérrez, PSS México; Alex Hernandez, Accenture; Kevin Holland, NHS Connecting for Health; Steve Ingall, iCore-ltd; Brad Laatsch, HP; Chandrika Labru, Tata Consultancy Services; Madhav Lakshminarayanan, Carnegie Mellon University in Qatar; Martin Lewis, Independent; Reginald Lo, Third Sky; Jane McNamara, Lilliard Associates Ltd; Sergio L. Milametto, KPMG LLP (US); Trevor Murray, The Grey Matters; Vinay Nikumbh, Quint Wellington Redwood; Chris Pierce, Metropolitan Police Service; Judit Pongracz, ITeal Consulting; Adam Poppleton, BrightOak Consultancy Ltd; Paul Reeves, Business Improvement Results; Michael Santifaller, santix AG; Noel Scott, Symantec; Arun Simha, L-3 Communications STRATIS; Helen Sussex, Logica; J.R. Tietsort, Micron Technology; Ken Turbitt, Service Management Consultancy (SMCG) Ltd
ITIL Continual Service Improvement: Claire Agutter, IT Training Zone; Deborah L. Anthony, HP; Nancy Arellano, Tata Consultancy Services; Ernest R. Brewster, Independent; David M. Brink, Solutions3; Jeroen Bronkhorst, HP; Tony Brough, DHL Supply Chain; Janaki Chakravarthy, Independent; Christiane Chung Ah Pong, NCS Pte Ltd, Singapore; Federico Corradi, Cogitek; Jenny Dugmore, Service Matters; Frank Eggert, MATERNA GmbH; David Favelle, UXC Consulting/Lucid IT; Ryan Fraser, HP; Jenni Garvie; John Groom, WestGroom Consulting; Jabe Hickey, IBM; Kevin Holland, NHS Connecting for Health; Kai Holthaus, Third Sky; Steve Ingall, iCore-ltd; Brad Laatsch, HP; Chandrika Labru, Tata Consultancy Services; Reginald Lo, Third Sky; Brian McCabe, Hitachi Consulting; Jane McNamara, Lilliard Associates Ltd; Judit Pongracz, ITeal Consulting; Murali Ramakrishnan, Process-Symphony; Daniel Ramalho, Unilever Global IT Services; Devang Raval, Quint Wellington Redwood; Noel Scott, Symantec; Moira Shaw, Steria; Arun Simha, L-3 Communications STRATIS; Helen Sussex, Logica; J.R. Tietsort, Micron Technology; Ken Turbitt, Service Management Consultancy (SMCG) Ltd; A.D. Williams, Cornell University; Neil Wilson, The Grey Matters Education Ltd