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You are here: Publications > ITIL 2007 Acknowledgements
Sharon Taylor (Aspect Group Inc)
| Majid Iqbal (Carnegie Mellon University) | Service Strategy |
| Michael Nieves (Accenture) | Service Strategy |
| Vernon Lloyd (Fox IT) | Service Design |
| Colin Rudd (IT Enterprise Management Services Ltd - ITEMS) | Service Design |
| Shirley Lacy (ConnectSphere) | Service Transition |
| Ivor Macfarlane (Guillemot Rock) | Service Transition |
| David Cannon (HP) | Service Operation |
| David Wheeldon (HP) | Service Operation |
| Gary Case (Pink Elephant) | Continual Service Improvement |
| George Spalding (Pink Elephant) | Continual Service Improvement |
Service Strategy: Jim Clinch, as Cabinet Office Project Manager, was grateful to the support provided by Accenture to the authoring team on the development of this publication, particularly the contribution of Jack Bischof; and to the support of Ralph Russo (Merrill Lynch), Jenny Dugmore, Convenor of Working Group ISO/IEC 20000, Janine Eves, Carol Hulm, Aidan Lawes and Michiel van der Voort.
The authors also wanted to thank D. Neil Gissler, Ran S. Mangat, Damian Harris, William McVicker, Cheryl Deitcher, William Farler, Maria Veyon, Ryan J. Thomas and Suzon Crowell of Accenture.
Service Design: Jim Clinch, as Cabinet Office project manager, was grateful to the support provided by Jenny Dugmore, Convenor of Working Group ISO/IEC 20000, Janine Eves, Carol Hulm, Aidan Lawes and Michiel van der Voort.
The authors also wanted to thank Tony Jenkins, DOMAINetc and Steve Rudd, IT Enterprise Management Service Limited (ITEMS).
Service Transition: Jim Clinch, as Cabinet Office Project Manager, was grateful to the support provided by Jenny Dugmore, Convenor of Working Group ISO/IEC 20000, Janine Eves, Carol Hulm, Aidan Lawes and Michiel van der Voort.
The authors also wanted to thank Jane Clark, Michelle Hales and Carol Chamberlain of ConnectSphere, Dr. Paul Drake, Lyn Jackson, LJ Training, Amanda Robinson, Luciana Abreu, EXIN Brasil, Kate Hinch, kFA and Candace Tarin, Aspect Group Inc.
Service Operation: Jim Clinch, as Cabinet Office Project Manager, was grateful for the support provided by HP to the authoring team on the development of this publication and particularly the contribution of Peter Doherty and Robert Stroud, and for the support of Jenny Dugmore, Convenor of Working Group ISO/IEC 20000, Janine Eves, Carol Hulm, Aidan Lawes and Michiel van der Voort.
The authors also wanted to thank Stuart Rance and Ashley Hanna of Hewlett-Packard, Christian F Nissen (Itiligence), Maria Vase (Itilligence), Eu Jin Ho (UBS), Jan Bjerregaard, (Sun Microsystems), Jan Øberg (ØBERG Partners), Lars Zobbe Mortensen (Zobbe Consult & Zoftware), Mette Nielsen (Carlsberg IT), Michael Imhoff (IBM), Niels Berner (Novo Nordisk), Nina Schertiger (HP), Signe-Marie Hernes Bjerke (DNV), Steen Sverker Nilsson (Westergaard CSM), Ulf Myrberg (BiTa), Russell Jukes, Debbi Jancaitis, Sheldon Parmer, Ramon Alanis, Tim Benson and Nenen Ong of Hewlett-Packard IT, Jaye Thompson, Dee Seymour, Andranik Ziyalyan, Young Chang, Lauren Abernethy, April McCowan, Becky Wershbale, Rob Garman, Scott McPherson, Sandra Breading, Rick Streeter, Leon Gantt, Charlotte Devine, Greg Algorri, Mary Fischer, Bill Thayer and Diana Osberg of The Walt Disney Company's Enterprise IT, Dennis Deane and John Sowerby of DHL, Richard Fahey and Chris Hughes of HP Global Delivery Application Services, Cindi Locker and Dhiraj Gupta of Progressive Casualty Insurance Company, Peter Doherty and Robert Stroud from Computer Associates and Paul Tillston from Hewlett-Packard, Brian Jakubec, Vernon Blakes, Angela Chin, Colin Lovell, Ken Hamilton, Rose Lariviere, Jenny McPhee, Tom Nielsen, Roc Paez, Lloyd Robinson, Paul Wilmot, Jeanette Smith and Ken Wendle of Hewlett-Packard.
Continual Service Improvement: Jim Clinch, as Cabinet Office project manager, was grateful to the support provided by Pink Elephant; to the authoring team on the development of this publication; and to the support of Jenny Dugmore, Convenor of Working Group ISO/IEC 20000; Janine Eves, Carol Hulm, Aidan Lawes and Michiel van der Voort.
The authors also wanted to thank Pierre Bernard, Anil Dissanayake, Troy DuMoulin, Isabel Feher-Watters, Bill Irvine, Shane Johnson, Glen Notman, Frances Price, Jack Probst and Marianna Ruocco of Pink Elephant; Rick Joslin of Help Desk Institute; and Bill Powell of IBM.
Pippa Bass, Cabinet Office; Tony Betts, Independent; Megan Byrd, Bank of America; Alison Cartlidge, Xansa; Diane Colbeck, DIYmonde Solutions Inc; Ivor Evans, DIYmonde Solutions Inc; Karen Ferris, ProActive; Malcolm Fry, FRY-Consultants; John Gibert, Independent; Colin Hamilton, RENARD Consulting Ltd; Lex Hendriks, EXIN; Signe Marie Hernes, Det Norske Veritas; Carol Hulm, British Computer Society-ISEB; Tony Jenkins, DOMAINetc; Phil Montanaro, EDS; Alan Nance, ITPreneurs; Christian Nissen, Itelligence; Don Page, Marval Group; Bill Powell, IBM; Sergio Rubinato Filho, CA; James Siminoski, SOScorp; Robert E. Stroud, CA; Jan van Bon, Inform-IT; Ken Wendle, HP; Paul Wilkinson, Getronics PinkRoccade; Takashi Yagi, Hitachi
Service Strategy: John Adam, HP; Allan Aitchison, KPMG; Nathan Akers, Active Consulting; Oscar Almadin, IBM; Iyas Al-Sarabi, Y-consult; Uade Alukpe; Jens Jakob Andersen, Post Danmark A/S; Steve Ashing, Independent; Hartwig Bazzanella; Charles Betz, EDS; Thomas Betz, EDS; Emma Bevan, Afiniti; Michael Billimoria, ITS; Marcus Binet, Redworld; Janaki Chakravarthy, Infosys Technologies Limited; Constantinos Christofi, EMC/Accenture; Jorgen Clausen, Danfoss A/S; Luiz Antonio Comar; Jorge Luis Cordenonsi, IBM; Petrovic Dalibor, Deloitte & Touche, LLP; Graham Donoghue, Ngrid; David Favelle, Lucid IT; Maamar Ferkoun, IBM; Stephen Fritts, CTG Inc; Franco Gaggia, EDS; Mark Gillett, Alvarez and Marsal (Europe) Ltd; Leanne Gregory, IBM Australia Ltd; Geert Hahn, EDS Business Solutions GmbH; Sandra Hendriks, News Ltd; David Hinley, Gnet; Eu Jin Ho, UBS; Caspar Honee, Unisys; Young Hong, Samsung SDS; Chris Hunter, Network Rail Ltd; Peter Isbell; Rene Jacob, HP; Sharma Jitendra, Satyam; David Johnston, DAJex Ltd; Bill Ye Jun, HP; Jeyaganesh Kannan, IBM; Dwight Kayto, Sasktel; Magda Kilby, Richemont; Eddie Kilkelly, ILX Group; Andreas Knaus, Santix AG; Michael Koerfer; Michael Kresse, Serview; Aron Kumar, Accenture; Soren Laursen, Novo Nordisk A/S; Simon Learoyd, iCore Ltd; Laura Lee, Pink Elephant; Ragnar Loken, RLBR; David Lynch, GCHQ; Jan Mandrup, IBM; Edward Mangiaratti, Court Square Data Group; Jak Marion, Stavtech; Gaetan Mauguin, Bearing Point; Manoj Kumar Mauni, Maersk Global Services Centres; Patrick Mcguire; Daniel McLean, US Cellular Corporation; Chris Molloy, IBM; Michael Muenzinger, EDS; Jason Mugridge, BT; Hamid Nouri, Nouri Associates; Michael Orr, IBM; Joel Pereira, iCore Ltd; Robin Piepjohn, Icisinst; Daniel Rolles, Lend Lease; Oscar Rozalen Gaitan, Comunycarse Network Consultants; Michael Rueggeberg, EDS; Marianna Ruocco, Pink Elephant; Monalisa Sarkar, TCS; Frances Scarff, the Cabinet Office; Rainer Schmidt, HTV Aalen; Karsten Smet, Microsoft; Martin Steffens, EDS Australia; Harald Steier, Ewico; Thorsten Steiling, Salzgitter Flachstahl GmbH; Mark Ross Sutherland, G2G3; Anil Tamirisa, Accenture; Roy Taylor, Northampton ac; Tikoo Vijay, Satyam; Lief Wadhvana, Canada Ontario Government; Jason Week, Microsoft; Mark Whelan, Servo Computer Services; John Windebank, Sun Microsystems Ltd; Frederieke Winkler Prins, Service Management Partners; Zachariah Wyckoff, Microsoft; John Seah Yam-Sung, Everest Innovation Pte Ltd; Rob Young, Fox IT; Steffi Zoeller, EDS.
Service Design: Justin Alford, Sprit Consulting; Rajeev Andharia, Sun; Antonio Arevalo, SATEC; Kamal Kishore Arora, Infosys Technologies; G. Arvinda; Martin Andenmatten, Independent; Brian Barber, Sierra Systems; Pierre Bernard, Pink Elephant; Jason Besant; Twane Boettinger, First Canadian Title; Juergen Breithaupt, INFORA Gmbh; Javier Marques Cabrero, Deloitte; Neil Chadwick; David Colburn, Coldwater Creek; Bob Costa, US Army; Wills Damasio, Quint Wellington Redwood; Catalin Danila, GlaxoSmithKline, SRL Romania; Juergen Dierlamm, Rechtsanwaitkanzlei Dierlamm; Peter Doherty, CA; Thomas Dressler, EDV-Beratung; Fouad El Sioufy, TUV Rheinland Secure iT GmbH; Jaime Eduardo Facioli, Kalendae IT Service Management; Juergen Feldges, DNV; Prasad Gadgil, Satyam Computer Services Ltd; Kingshuk Ghosh, HP; Sandeep Gondhalekar, Quint Wellington Redwood; John Graham, Educad; Juergen Gross, Independent; Ib Guldager, CSC; Tsuyoshi Hamada, HP; Eero Heikkonen, Efecte; Christoph Herwig, Accenture; Thomas Hess, Pluralis AG; Maria Hondros, Microsoft; Thomas Jahn; Chris Jones, Ariston Strategic Consulting; Daniel Keller, Swiss SUIT; Brian Kerr, Axios Systems; Robert Kuhlig, mITSM; Hendrikje Kuhne, Ktp-organisationsterberatung; Dirk Koetting, EDV - Konzepte; Madhav Lakshminarayanan; Jane Link, Acerit Limited; Ernst Guido Leidheuser, Telelogic; Ryan Lloyd, MKS; Eduardo Magalhaes; Paul Martini, HP; Raimund Martl, HP; Ruth Mason, JMA-IT; Tan Heng Meng, Starhub; Rohit Nand, Infosys; Edward Newman; Glen Notman, Pink Elephant; Tuomas Nurmela, TietoEnator Processing & Network Oy; Benjamin Orazem, SRC.SI; Fadi Otoum; Gerard Persoon, E.Novation; Neil Pinkerton, Laughingtree; Christian Probst, Quint Wellington Redwood; Rajwardhan Purohit; Rajesh Radhakrishnan, IBM; Zahra Rahemtulla, BearingPoint; Arvind Raman, Infosys; Brian Rowlatt, LogicaCMG; Sutirtha Roy Chowdhury, Sierra Systems; Parmjit Sangha; Alexander Sapronov, HP; Frances Scarff, the Cabinet Office; Alan Shepherd, Deutsche Bank AG; Renato Maia Silva; Moira Stepchuk, Pultorak; Russell Steyn, Foster Melliar; Stephen Straker, Fujitsu; Rich Sylva, Microsoft; Jose Tamo, Qualiti7; Brett Tilney; Michael Tomkinson, BT; Mathias Traugott, Swisscom Mobile; Ken Turbitt, BMC Software; Wiley Vasquez, BMC Software; Brian Verbrugge, RBC; Ettiene Vermeulen, Datacentrix; Joachim von Caron, Lufthansa Systems; Andreas Weinberger, DekaBank; Sven Werner, Unilog Avinci GmbH; Ken Williamson, Tyler Stone Consulting; Ann Winter; Theresa Wright, Computacenter Services; Geoffrey Wyeth, Independent; Rob Young, Fox IT; Michael Zimmermann, Gmbh
Service Transition: Alfonso Abad, HP; Simon Adams, Lloyds TSB; Terry Adams, iCore Ltd; Tina Anderson, IBM; Daniel Andrade, Pink Elephant; Deborah Anthony, HP; Ramirez Arnoldo; Andrew Atencio; Graham Barnett, Fujitsu Services; Piet Beek; Karen Benitez; James Biglin, Lloyds TSB; Robert Blackburn, HP; Roland Boettcher, Fachhochschule Bochum; Maarten Bordewijk, Getronics PinkRoccade NL; Elizabeth Brewster, Itech Consulting; Joshua Brusse; Gerban Cadee; Alison Cartlidge, Xansa; Chia-jen liu Chyan, HP; Jane Cooney; David Clifford, PRO-ATTIVO; Lynda Cooper, Fox IT; Stewart Crymble, HP; Helen Curran, IBM; Alvin Deen, HP; Thiemo Doleski, iCore Ltd; Paul Donald, Lucidit; James Doss, US Defense Intelligence Agency; Jenny Ellwood-Wade, Bowood Ltd; Anneriek Favelle, Lucidit; James Finister, PA Consulting; Vitaly Frolov, Motorola; Frank Gogola, Mayer, Brown, Rowe & Maw, LLP; Ian Gunning, Standard Life Assurance plc; Susan Hall, University of Dundee; Gregory Hines; Andreas Hoffmann, Value 4 Business; Liz Holmes, iCore Ltd; Wim Hoving, BHVB; Alison Howitt, The Scottish Parliament; Michael Hughes, Sensis; Robin Hysick, Pink Elephant; Steve Ingall, Fox IT; Samantha Keyse; Daniel Klemm, IBM; Lasse Wilen Kristensen, Microsoft; Horacio Laprea, HP; Marty Larsen, Microsoft; Volker Leitzgen, Microsoft; Peter Lijnse, Service Management Art; Kerry Litten, INS Ltd; Donald MacLean; Venugopal Maddukuri, UCB Group; Ramachandra-Rao Madhukar; Brenda McCabe, McCain Foods; Peter McLoughlin, ConnectSphere; Vinay Nikumbh, Quint Wellington Redwood India Consulting; Tsuyoshi Ohata, NEC; Sekhar Pidathala, UBS; Christian Piechullek, Prinovis Ahrensburg GmbH & Co KG; Mikhail Pototskiy, IT expert; David Pultorak; Glen Purdy, Fujitsu Consulting; Doug Read, Dreamland Consultants Ltd; Douglas Read, Proattivo; Neil Reynolds, NHS; Jonathan Ridler, HP; Luis Rodriguez, CA; Gerard Roth, Microsoft; Frances Scarff, the Cabinet Office; Steffan Scholtze; Moira Shaw, Xansa plc; Dejan Slokar, Deloitte; Marco Smith, iCore Ltd; John Sowerby, DHL Information Services; George Stark, IBM; Randy Steinberg, ITSM Strategies Inc; Michal Tepczynski, Nokia Finland; Kay Thomas, iCore Ltd; Adrian van de Rijken, Plexent; Bruce Weiner, GEICO; Natalie Welch, Severn Trent Systems; Kathleen Wilson, Microsoft; Abbey Wiltse, ITpreneurs; Grover Wright, Computacenter Services; Robin Yearsley; Graham Youngs, TCS.
Service Operation: Jorge Acevedo, Computec S.A; Balaji Alapilla; Valerie Arraj, InteQ; Colin Ashcroft, City of London; William Bagley, Amgreetings; Martijn Bakker, Getronics PinkRoccade; Jeff Bartrop, BT & Customer Service Direct; Rajesh Basava Amatyappa Bellary, Satyam; John Bennett, Centram Ltd; Ian Bevan, Fox IT; Enrico Boverino, CA; Bart Van Brabant, Post; Ronald Browning, CA; Stephen Bull, Sierra Systems; Bradley Busch, InTotality; Howard Carpenter, IBM; Liang Cheng, IBM; John Clark, HP; Nicole Conboy, Nicole Conboy & Associates; Sharon Dale, aQuip International; Sandra Daly, Dawling Consultancy; Tony Domain, Blue Yonder; Michael Donahue, IBM; Ken Doughty; Andre J. Emmell, DKMStech; Matthew Evans, Process Worx; Juan Antonio Fernandez, Quint Wellington Redrood; Karen Ferris, Proactive Services; Juan Jose Figueiras, Globant; Liz Gallacher; Rae Garrett, Pink Elephant; Klaus Goedel, HP; David Gooda, Genesys Consulting; Detlef Gross, Automation Consulting Group GmbH; Matthias Hall, University of Dundee; John Hannan, Best Practice IT; Jonas Hansen, MMIT; Oliver Hast, Scoops; Jabe Hickey, IBM; Graham Hill, Metisc; Kevin Hite, Microsoft; Sergio Hrabinski, Xelere; Scott Jaegar, Plexant; Chris Jay; Chunyang Jia, Microsoft; Masthan Kadhar Kadhar, Cognizant; Tony Kelman-Smith, HP; Peter Koepp, Independent; Joanne Kopcho, Capgemini America; Rene van Kuijen; Debbie Langenfield, IBM; Horacio Laprea; Sarah Lascelles, Interserve Project Services Ltd; Peter Loos, Accenture Services GmbH; Marcos Lopez, Microsoft; Emmanuel Marchand, Advens; James Marmion, Yell Group; Jesus Martin, Ibermatica SA; Luis Moran, Independent; Steve Morgan, KPMG; Ron Morton, HP; Philip Mougis, TCS; Richard Mulholland, IBM; Ron Muns, HDI; Darren Murtagh, Retravision; Krisna Nugraha, Cleon Consulting; Shuichi Owa, Niandc; Sampo Pasanen, Efecte; Rodrigo Pementa, Pink Elephant; Eddy Peters, CTG; Steve Phelan, Moon Monkey; Carol Piccus, CA; Poul Mols Poulsen, Coop Norden IT; Roger Purdie, The Art of Service; Glen Ralph, iCore Ltd; Padmini Ramamurthy, Satyam Computer Services Ltd; Keith Reynolds, NSS Consulting; Manfred Rieder, HP; Stephanie Roddy, Camelot Group; Mieke Roelens, CTA; Frances Scarff, the Cabinet Office; Markus Schiemer, Unisys; Barbara Schiesser, Swiss ICT; Klaus Seidel, Microsoft; Migel Sergey; Mamak Shafai; Prakash Sharma; Gilbert Silva, Techbiz Informatica Ltd; Jim Siminoski, Soscorp; Dierk Soellner, Mod-gruppe; Joseph Stephen, Department of Transportation, US Government; Michala Sterling, Mid Sussex District Council; Helen Sussex, Logic acmg; Rohan Thuraisingham, Friends Provident Management Services Ltd; Matthew Tolman, Sandvik; Cheryl Tovizi, MWH Global; Frank Victor, Victor GmbH; Corde Wagner; Christoph Wettstein, CLAVIS klw AG; Andi Wijaya, IBM; Aaron Wolfe, Pink Elephant; Mike Yang, IBM; YoungHoon Youn, IBM.
Continual Service Improvement: Alastair Allanach, Northallan; Roger Appleby, HM Revenue & Customs; Ben de Backker, Atos Origin NL; Anurag Bahal, Infosys; Janet Bishop; Francisco Boerr; Simon J.J Bos, Bos & Cohen Strategy Advisors; Lee Cross, Computacenter Services; Alejandro Debenedet, Business IT; John Donoghue, HP; Arjen Droog, itsmf; Mike Ellis, Ministry of Social Development, New Zealand; Martin Erb; Daniel Ernst, IBM; Armando Estanol, Ulsa; Joseph Forte, Forte Services Conseils Inc; Stefan Gabriel, Independent; William Giotto, HP; Thomas Gramstrup, Promentek APS; Mahaboob Chandanaparambil Habeeb, Satyam; Ashley Hanna, HP; Brian Helstrom, IBM; Andreas Hoffmann, Value for Business; Alistair Hogg; Michael Holderness, ICore Ltd; Kevin Holland, NHS Connecting for Health; Alison Hollingworth, Nexor; Gary Holmes, ITSM Solutions Ltd; Lou Hunnebeck, CCN Inc; Jungmee Hwang, Samsung; Bill Irvine, Comcast; John Jasinski, Accenture; Ruud De Jong, bbned; Juan Juill, UC Hospitals; Min Jung Kim, Samsung; Nick Krachun, Motorola; Albert Lau Tsz Ming, IBM; Cameron Law, State Street; Paul Leenards, Getronics PinkRoccade; Martin Lewis, Unisys West; Colin Lovell, HP; Antonio Luiz, Comar; Goran Lundqvist, LDC, Lunds University; Ian Macdonald, Barclays Bank; Ian MacLeod, HP; Sumitha Bhargavi Mahalingam, Infosys; Steven McReynolds, Microsoft Canada; Nick Metropoulos, IBM; Karan Mishra, Deloitte Consulting LLP; Chris Morgan, DHL; Patrick Musto, STB; Karen Navoy, IBM; Bo Nielsen, Learnit; Peter Ober, HP; Andy Packham, dsai plc; Jain Pankaj, Infosys; Alejandro Pestchanker, Microsoft; Valor Poland, Pultorak & Associates; C. Pushpalatha; Daniel Ramalho, Unilever; Nicola Reeves, HP Group; Ron Richard, Inherent Quality; Liesbeth Riekwel, Germeente Rotterdam, ICT Services; Giovanni Sadun, Quinta; Sameer Sahay, Providence Health and Services; Rudolf Salinger, IBM; Frances Scarff, the Cabinet Office; Elka Schrijver, Canadian Natural Resources Ltd; Leo van Selm, ProRail; Arivarasu Selvaraj, Wipro Technologies Ltd; Sadao Shiota, HP; John Sibley, HP; Peter Simonsen, Microsoft; H P Suen, The Hong Kong Jockey Club; James Sutherland, IBM; Wilbert Teunissen, Sogeti Nederland B.V; Anand Tomar, Infosys; David Whapples, Link Interchange Networks; Julian White, NHS Connecting for Health; Alan Yamamoto, IBM; Frank Zielke, Infora GmbH.