The titles listed below are the core publications. For a more detailed synopsis of the publications, please click on the relevant image or title to view their listing on the Best Management Practice's Publications Library. All titles are available in various formats.
A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles described in this publication.
In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes.
Service Transition provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered.
Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary.
Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.
View the online Publication Acknowledgements for the 2011 and 2007 editions.
View the relevant Translated Glossaries.
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Material produced since the move has revised copyright and trademark statements reflecting Cabinet Office ownership.
Best Management Practice guidance that existed at the time of the move will continue to reference OGC until it is updated. Over time all Best Management Practice guidance will be updated and will then fully reflect Cabinet Office ownership and use the updated statements and references where applicable.