ITIL V3 Foundation Certificate in IT Service Management Syllabus Review Process

Following the launch of the ITIL V3 Foundation Certificate in IT Service Management in June 2007 and the Foundation Bridge Certificate launch in August 2007, it was always intended to review both syllabuses as part of APM Group's continual service improvement process.

Some of the initial concerns raised by students, Accredited Training Organisations (ATOs) and Examination Institutes (EIs) were addressed through an interim syllabus version, which was released on February 1st 2008; however, the full syllabus review process for the courses and certificates is now underway.

This formal review will involve extensive consultation with a wide rage of stakeholders, including, but not limited to, Users, ATOs, Students and chapters of the itSMFI and ITIL training communities, to ensure that the syllabus meets the requirements of students, and also operational objectives in terms of scope and depth of topics covered. Stakeholders views will be gathered via a number of methods, including direct consultation, questionnaire and interview.

The information gathered from the market place will be reviewed and analysed by a Syllabus Advisory Board, which will be made up of representatives from the itSMFI, the Licensed EIs, the V3 Examination Panel and a selection of ATOs, all of which will be nominated and/or elected to the Board. This panel will then be responsible for considering all feedback and making informed recommendations for improvements and changes to the syllabuses.

ATO Representative Election Results

Following the nomination and election process conducted by all Examination Institutes, the following representatives have been elected to join the ATO panel participating in the ITIL V3 Foundation and Bridge Certificate syllabus review process:

Europe (3 candidates)

1. Åke Djerf, BiTA
2. Trevor Murray, The Greymatters
3. Ole Westergaard, Westergaard Management

America (3 candidates)

1. Donna Knapp, ITSM Academy
2. Cesar Monteiro, IT Partners
3. Mimi Struck, Multithreads

Asia (3 candidates)

1. Padmini Ramamuthy, Satyam Computer Services Ltd
2. Prakash Sharma, QAI
3. Lui Yizhou, SinoServiceOne

Australia (2 candidates)

1. Claire Engle, The Art of Service Pty Ltd
2. Adam McMahon, Help Desk Association Australasia (HDAA)

Africa (1 candidate)

1. Nicola Reeves, Hewlett Packard

This ATO panel will be required to elect 5 individuals from their working party, to attend all meetings with the Syllabus Advisory Board, bringing the view and feedback from the full ATO panel, and the first meeting of all Syllabus Advisory Board members has been scheduled to take place in early September.

More information on the review will be made available over the coming weeks.