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APMG-International Launches its first role based qualification - Change Analyst

APMG-International has launched its first role based qualification for service managers. The Change Analyst qualification has been launched in response to market demand for practical, focused qualifications. It is designed to help candidates understand the wider implications of Change within ITIL Service delivery.

The qualification is for those specializing in Change Management and who wish to extend or formalize their understanding and knowledge working in a role where Change Management forms an integral part of the day-to-day activities. IT professionals who are working within other areas that have a direct interface with Change Management, such as third party suppliers, application developers and other related service management functions will also benefit from the course.

Richard Pharro, CEO, APMG-International said, "Service managers are under increasing pressure and scrutiny to deliver IT services in a robust, timely and cost effective way. Focusing on keeping negative aspects to a minimum while at the same time improving customer experience, the challenge of understanding how change will impact systems is ever increasing. Being able to analyse and predict the impact on both the process and the people is key to understanding what the likely outcomes of change will be."

The course and examinations have been developed by itSMF UK industry experts alongside APMG-International and are available through APMG's international network of Accredited Training Organizations. The course will give them the knowledge and confidence to authorize change initiatives, while at the same time earning them a recognized certification and 1.5 ITIL credits under the Official ITIL Scheme.

Change Analyst and the other role based qualifications developed by APMG- International in partnership with itSMF UK are very closely aligned to the Skills Framework for the Information Age (SFIA) framework regarding core competencies of an individual in a role. SFIA enables employers of IT professionals to carry out a range of HR activities against a common framework of reference - including skill audit, planning future skill requirements, development programmes, standardization of job titles and functions, and resource allocation.

Fro more information, please see www.apmg-international.com.