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Progress Report on ITIL Foundation Examination Syllabus Review

8th October 2008, High Wycombe, Buckinghamshire, UK……..Reviews of the ITIL V3 Foundation Examinations are underway. Following the launch of the ITIL V3 Foundation Certificate in IT Service Management in June 2007 the syllabus is being reviewed as part of APM Group's continual service improvement process. APM Group is the examination body responsible for the ITIL V3 scheme.

Richard Pharro, CEO, APM Group, said, "Some of the initial concerns raised by students, Accredited Training Organizations (ATOs) and Examination Institutes (EIs) were addressed through an interim syllabus version, which was released on February 1st 2008; however, the full syllabus review process for the courses and certificates is now underway."

The formal review involves extensive consultation with a wide range of stakeholders who include users, ATOs, itSMFI students and chapters and ITIL training communities. These stakeholders help ensure the syllabus meets the requirements of students, and the operational objectives of scope and depth of topics covered. Stakeholders' views are currently being gathered via a number of methods, including direct consultation, questionnaire and interview.

Carol Hulm, Programme Manager, BCS, is the Project Manager for the Review Process. She said, "The Foundation Syllabus and Foundation Bridge Syllabus Review is mid-way through with ATO representatives having met via conference call twice and a physical two-day meeting planned for 22-23 October in London. All five continents will have representatives at the meeting and the ATO representatives are seeking feedback from their respective communities to provide inputs to the review prior to the meeting."

The meetings build on an extensive survey which was carried out among stakeholders. This survey was closed on 19th September and had input from 400 respondents.

"The findings of the survey are being gathered and will be presented once all the information has been collated. The proposal for any updates will be presented to the Qualification Board on 12th November so any changes will be communicated after this date," Carol said.

An impact analysis of benefits and risks will also be presented, so all stakeholder concerns will be considered and addressed prior to any updates being issued. The planned date of release for any updated syllabus is 2nd Quarter of 2009.

Anyone wishing to add any comments and/or additional information for the review should email Carol Hulm who is the APM Group appointed Project Manager: carol.hulm@hq.bcs.org.uk

ENDS


Further information

ATO representatives attending the review meeting are:

  • Trevor Murray for Europe
  • Donna Knapp for Americas
  • Lui Yizhou (Davee) for Asia
  • Claire Angle for Australia
  • Nicola Reeves for Africa

EI representatives are:

  • Nikki McKinney APMG-EI
  • Kirstine Bjerre Bergholdt Dansk IT
  • Suzanne Galletly EXIN
  • Anna Svartbo-Lundquist DFC
  • Ally Lewington BCS-ISEB
  • Andie Shih Loyalist

View the ITIL V3 Foundation (and Bridge) Syllabus Review Process.