Intellectual Property
	Accreditation
	Examination Institutes
	Qualifications
	Training Organisations
	Publications
	ITIL Software Scheme
	International Activities
	ITIL Press Office
	Best Management Practice
	Knowledge Centre
	Glossaries of Terms
	Related Links
	Register To Receive

Joep van Nieuwstadt, CEO, EXIN International, shares his thoughts on the evolution of ITIL

Joep van Nieuwstadt, CEO, EXIN International: 'ITIL V3 offers a lot of insights and best practices that are indispensible for IT service providers'

29th October 2008…. Joep van Nieuwstadt shares his thoughts on the evolution of ITIL:

"The most important contribution of ITIL V3 to the IT Service Management sector is the shift in emphasis in the ITIL approach from merely managing IT to contributing to the success of the business as a whole, and hence from processes (V2) to services (V3).

In the feedback EXIN received from the market (students, trainers, companies, experts) this is welcomed as an improvement. In our experience, the perception of how applicable the guidance offered in ITIL V3 is, depends on the maturity of the organization and its previous experience with ITIL. Organizations that recently started using ITIL V2 and invested in ITIL V2 training for their staff need a smooth transition path. There is a clear demand from our partners to continue the ITIL V2 qualification scheme at least until the ITIL V3 scheme is fully developed and integrated.

Our experience indicates that students, training providers and organizations sometimes struggle with the size and complexity of the ITIL V3 qualification scheme. Its architecture is based on the structure of the library. In a more intuitive approach, the content of the training and the exam would use a "need to know" manner, based on the roles students will fulfill after the course. For example, students often find it difficult to relate to the way strategy and continual improvement are treated in the Foundation training, despite the fact that the introduction of the service lifecycle is regarded as an important innovation in ITIL.

The initial feedback EXIN received from the pilots of the intermediate level modules seems to confirm that students and training providers are missing the link between the qualification and the knowledge and skills required in the workplace. ITIL V3 offers a lot of insights and best practices that are indispensible for IT service providers, although it is rather brief on the importance of staff performance. The qualification scheme can and should rectify this to make continual improvement in IT Service Management become a reality.

EXIN expects ITIL and the ITIL qualification scheme to further evolve and improve over time, based on the feedback of the international IT Service Management community".