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Julia Chapelle, Director, LCS shares her thoughts on ITIL V3

Well before the five core ITIL V3 publications were released in May 2007, the team at Loyalist Certification Services (LCS) was discussing the requirement of getting real precipitated by the decision of OGC, the owner of the ITIL trademark to appoint APM Group as the Official Accreditor of ITIL. The ITIL world was changing and LCS needed to be prepared.

Why does Loyalist Certification Services exist as an Examination Institute?

The reality of LCS' situation was that when APMG became the official Accreditor, LCS now had the opportunity to become an Accredited Examination Institute (EI). The move from an agent of EXIN to a fully accredited Examination Institute made great business sense. LCS would be able to better represent its clients as we would be able implement our own decisions about service. Another major factor was as an EI, LCS would have the ability to represent our ATO's concerns as a member of the Qualification Board.¹

The Training organisations are the benchmark of the ITIL community.

What are LCS' ATOs (Accredited Training Organisations) REAL and Present challenges?

Constant interaction with our ATOs provides LCS with ample insight into their pains and gains over the past year. As a member of the qualifications board I have supported our ATOs and indirectly the service management community by tabling agenda items such as these:

1. The requirement for Live V3 exams to reflect their accompanying syllabi
2. The relevance for the Official Accreditor to continue to incorporate feedback
   from ATOs about the V3 exams
3. Importance of all stakeholders to provide and promote V3 to the ITSM sector
4. Ensure all ATOs had the opportunity to pilot all V3 exams.

My Predictions for Our Sector

The U.S. economy and its repercussions may be viewed as bleak (especially if you work for Washington Mutual²) or if your glass is half full perhaps the U.S. recession provides an opportunity for companies to get REAL. At a recent conference, two of our training partners (ATOs) were quite honest about how their conference budgets have changed. Relationship-spending has been affected by the economy and is making people relook how they are applying their resources. Getting real is relative and affected by a wealth of variables. The U.S. recession will affect V3 statistics. The release of new V3 products will counter this influence. Our training providers are simultaneously experiencing relief that 5 of the intermediate level V3 exams are available and frustrated by how quickly they must address the requirements of accrediting training materials and training staff so they in turn can deliver these same courses.
Other predictions include, that there will be emerging competition from everywhere in the ITSM arena. The service management sector will continue to grow and the smart money is investing in every aspect including frameworks (i.e. MOF), periphery (bookstores) and of course more examination institutes.

Further information
www.lcsexams.com

¹The Qualification Board consists of the following members: Chief Examiners, (V3 Sharon Taylor and V2 Barry Coreless), APMG, representatives from each E.I. (Examination Institute), OGC, TSO, Assessors and itSMF International. For additional information about the Qualification Board please click on www.lcsexams.com and select The ITIL Qualification Board link located at the bottom right hand side of the main page.

²Washington Mutual as of September 2008 is being called the largest bank failure in U.S. history.