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You are here: News > Review of MALC Certification has begun
04 February 2011, High Wycombe, Buckinghamshire, UK
The APM Group, Official Accreditor for the ITIL certification scheme, has announced that the review process for the ITIL V3 Managing across the Lifecycle (MALC) has begun. As a capstone certification bringing together all elements of the service lifecycle, the MALC certification has a very important role within the ITIL V3 Certification Scheme.
The review coincides with the update of ITIL core publications and presents an opportunity to reconsider the syllabus, examination and course assessment criteria, to ensure the qualification meets the needs of candidates.
Richard Pharro, CEO, The APM Group said: "Since the launch of the ITIL V3 Qualification Scheme, each of the qualifications has been reviewed on a regular basis, as part of APM Group's continual service improvement process. We are consulting extensively with a wide range of stakeholders, including Accredited Training Organisations (ATOs), trainers, Examination Institutes (EIs), students and their sponsors, users, the ITIL V3 examination panel and itSMF International. Stakeholders' views will be gathered using a combination of direct consultation and questionnaires."
The feedback gathered will be reviewed and analysed by a Syllabus Advisory Board made up of representatives from the itSMF International, the Licensed EIs, the V3 Examination Panel and a selection of ATOs, all of whom have been nominated to the Board by their constituencies. This board will be responsible for considering all feedback and making informed recommendations for improvements and changes to the syllabuses and other elements of the certification.
The review project has already started, and survey questionnaires are being designed. Feedback from the ITIL user community will be sought over the coming weeks.
As it becomes available, further information on the surveys and consultations will be made available through the ITIL official website, Best Management Practice website, ITIL Examination Institutes, and itSMF International.
Further information:
The members of the Syllabus Advisory Board are as follows:
Project Manager:
ATO Representatives:
EI Representatives:
itSMF International Representative:
ITIL V3 Exam Panel Representatives:
The Project Board, to whom the Syllabus Advisory Board reports, includes Richard Pharro, CEO, APM Group, Sharon Taylor, ITIL Chief Examiner and Anthony Orr, Senior Examiner for MALC.