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ITIL V3 Intermediate Exams Available for First Time

1st October 2008, High Wycombe, Buckinghamshire, UK……The APM Group, which is responsible for the ITIL qualifications scheme, has announced the launch of the following Intermediate ITIL V3 examinations:

  • Service Operation
  • Service Transition
  • Operational Support and Analysis
  • Release, Control and Validation
  • Service Offerings and Agreements.

Following the release of ITIL V3 in 2007, the ITIL Qualification Scheme enables candidates to gain credits for each exam they take. Once candidates have accumulated a sufficient number of credits they can be awarded the ITIL Expert in IT Service Management.

The exam scheme has four levels. Foundation Level focuses on knowledge and comprehension to provide a good grounding in the key concept, terminology and processes of ITIL.

The newly launched Intermediate Level has two streams: the Lifecycle stream and the Capability stream. They both assess an individual's ability to analyse and apply the concepts of ITIL. Candidates are able to take units from either of the Intermediate streams, to gain credits towards the Expert Level.

To achieve the ITIL Expert in IT Service Management, candidates must successfully complete a number of balanced Intermediate units in addition to the mandatory Foundation Level and a Managing Across the Lifecycle capstone course. This capstone course brings together the full essence of a Lifecycle approach to Service Management, and consolidates the knowledge gained across the qualification scheme.

Richard Pharro, CEO, APM Group, said, "The release of the Intermediate exams marks the second stage in the launch of the ITIL Qualification Scheme. With multiple routes available for candidates to reach ITIL Expert level, the scheme covers all of ITIL V3 and allows service management professionals a choice of specialisms. There are clear learning outcomes and expectations for each qualification, making the scheme challenging and interesting for everyone who participates."

The Intermediate exams are currently available in English only, but will be made available for international candidates in a wide range of languages. Exams for ITIL V3 are available through accredited Examination Institutes: Dansk IT, DF Certifering, EXIN, ISEB, LCS and APMG.

In addition to the launch of the Intermediate exams, the ITIL Foundation Certificate in IT Service Management is currently undergoing review as part of a continual improvement cycle. Find out more about the ITIL V3 Foundation Syllabus Review Process.