The English glossary and its translated versions can be downloaded below.
Please note that the 2011 translated glossaries should only be used in preparation for translated exams that have been aligned to the ITIL® 2011 edition. For language availability please contact your Examination Institute or Accredited Training Organization.
Arabic 2011 Glossary
Arabic 2007 Glossary
Italian 2007 Glossary
Building on the individual glossaries within IT Service Management (ITIL®) and Project, Programme and Portfolio Management (PPM) publications, the Common Glossary takes a consolidated approach, providing a generic definition followed by modifying detail where the interpretations of ITIL and PPM differ. Further information on the Common Glossary can be found here.
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