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ITIL Glossaries

2011 Glossaries

The English glossary and its translated versions can be downloaded below.
Please note that the 2011 glossaries should not be used for exam preparation until the updated translations are available. The translated exams will align to the 2011 glossaries in early 2012.

   English 2011 Glossary

Arabic 2011 Glossary   Brazilian Portuguese 2011 Glossary   Chinese (Simplified) 2011 Glossary   Chinese (Traditional) 2011 Glossary   Czech 2011 Glossary    Danish 2011 Glossary   Dutch 2011 Glossary   Finnish 2011 Glossary   French 2011 Glossary   German 2011 Glossary   Hungarian 2011 Glossary   Italian 2011 Glossary   Japanese 2011 Glossary   Korean 2011 Glossary   Polish 2011 Glossary   Romanian 2011 Glossary   Russian 2011 Glossary   Spanish (Castilian) 2011 Glossary   Spanish (Latin American) 2011 Glossary   Swedish 2011 Glossary   Vietnamese 2011 Glossary

2007 Glossaries

  English 2007 Glossary
  English 2007 Acronyms

Arabic 2007 Glossary  Brazilian Portuguese 2007 Glossary  Chinese (Simplified) 2007 Glossary  Chinese (Traditional) 2007 Glossary  Czech 2007 Glossary  Danish 2007 Glossary  Dutch 2007 Glossary  Finnish 2007 Glossary French 2007 Glossary  German 2007 Glossary  Hebrew 2007 Glossary  Hungarian 2007 Glossary

Italian 2007 Glossary  Japanese 2007 Glossary  Korean 2007 Glossary  Polish 2007 Glossary  Romanian 2007 Glossary  Russian 2007 Glossary  Slovak 2007 Glossary  Spanish (Castilian) 2007 Glossary  Spanish (Latin American) 2007 Glossary  Swedish 2007 Glossary  Vietnamese 2007 Glossary