ITIL Glossaries

2011 Glossaries

The English glossary and its translated versions can be downloaded below.

Please note that the 2011 translated glossaries should only be used in preparation for translated exams that have been aligned to the ITIL 2011 edition. For language availability please contact your Examination Institute or Accredited Training Organization.

   English 2011 Glossary

2007 Glossaries

  English 2007 Glossary
  English 2007 Acronyms

Arabic 2007 Glossary  Brazilian Portuguese 2007 Glossary  Chinese (Simplified) 2007 Glossary  Chinese (Traditional) 2007 Glossary  Czech 2007 Glossary  Danish 2007 Glossary  Dutch 2007 Glossary  Finnish 2007 Glossary French 2007 Glossary  German 2007 Glossary  Hebrew 2007 Glossary  Hungarian 2007 Glossary

Italian 2007 Glossary  Japanese 2007 Glossary  Korean 2007 Glossary  Polish 2007 Glossary  Romanian 2007 Glossary  Russian 2007 Glossary  Slovak 2007 Glossary  Spanish (Castilian) 2007 Glossary  Spanish (Latin American) 2007 Glossary  Swedish 2007 Glossary  Vietnamese 2007 Glossary

Common Glossary

Best Management Practice has published the first online Common Glossary covering over 1000 IT service management and project management terms, definitions and acronyms used in the Best Management Practice portfolio of publications. Building on the individual glossaries within IT Service Management (ITIL) and Project, Programme and Portfolio Management (PPM) publications, the Common Glossary takes a consolidated approach, providing a generic definition followed by modifying detail where the interpretations of ITIL and PPM differ. Further information on the Common Glossary can be found here.