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Delivery of ITIL Accredited Training Courses and Accredited Trainers

The following information outlines the basic requirements for accredited trainers and course providers under the official ITIL accredited training program, as endorsed by the ITIL Qualification Board.

General Rules for ATOs

All training organisations that wish to be accredited to offer ITIL training and examinations must meet the minimum requirements set by the ITIL Qualification Board, together with additional requirements set by their Examination Institute (EI). 

ATO accreditation includes, but is not limited to, full assessment of the Quality Management Systems (QMS), ITIL training materials, Intellectual Property use and trainers, and includes ongoing surveillance.

All ATOs are also required to sign and return an Intellectual Property Sub-License with APM Group-The Accreditor for the use of ITIL Intellectual Property within their courses.

General Rules for ITIL Trainers

Accredited ITIL trainers must meet the minimum ITIL trainer criteria set by the ITIL Qualification Board, together with additional requirements set by their EI.  Accredited Trainers are also subject to full assessment and regular surveillance.

Trainer accreditation includes, but is not limited to, training experience, experience in the IT service management field, and specific education / certificate requirements depending on the level of ITIL qualification that will be delivered.

It should be noted that once accredited, trainers have optional exemption from attending accredited training courses for ITIL examinations, and are able to take ITIL examinations directly via their EI.

Further Accreditation Information

• ATOs can choose to licence materials, trainers and/or a QMS from another ATO in order to meet the accreditation requirements and the needs of their customers.  In these instances, EIs are required to ensure that the licensed aspect/s meet the overall assessment criteria.
  
• Where an ATO chooses to Licence trainers from another ATO, the trainers are only permitted to deliver training courses for the product/s they are certified for.
  
• ATOs are permitted to appoint Affiliates - or Third Party Training Organisations - to deliver training on their behalf in specific regions, territories or markets.  Affiliates are also required to sign an Intellectual Property Sub Licence and may be subject to EI assessment as part of the ATOs audit cycle/process.
  
• All trainers working on behalf of an Affiliate must be assessed by the EI who has accredited the ATO to the same standard as the Trainers working for the ATO.
  
• Brokers / Resellers can be appointed by ATOs to advertise and resell courses on thier behalf, however Brokers / Resellers cannot have their own trainers and/or course materials, provide training or order examination papers from an EI.

For full details of the ITIL ATO and Trainer requirements, please contact one of the Examination Institutes.